Shipping & Returns








Knowlege Base



XOTIC PC has compiled this info so that you may be more familiar with our business. If you have any questions please Contact Us for more information.

What Makes XOTIC PC Different?

Since our founding in 1999, XOTIC PC Inc. has become one of the nation’s largest SIs (System Integrator) and has relationships with all of the top computer component and software companies in the world including Intel, AMD, nVIDIA, ATI, Microsoft, and many more. At XOTIC PC, we build some of the most highly regarded computing solutions in the industry for demanding customers who need the highest performance machines with the most reliable components. XOTIC PC is also highly regarded for our excellent customer service and technical support quality.

In addition to quality products, customer service is among our highest priorities. Our philosophy is to extend ourselves indefinitely to our customers in providing for their every need. We will never compromise our efforts to provide the “best overall value” for our customers.

It is through our dedication to excellence that we bring you, your trusted source for high quality and reliable PCs. With multiple logistics centers nationwide and experience since 1999 in the industry, XOTIC PC is your best choice for all of the latest high-performance computing solutions. This website features up-to-date technology information, money-saving promotions and the highest quality products for the lowest prices possible.

If you would like to read what our customers have to say about us click here.

What customization options does XOTIC PC offer?

XOTIC PC offers some of the most unique laptop and desktop customization options around, allowing you to personalize your next PC purchase to the extreme.

Click here to view all of XOTIC PC’s customization options.

What are XOTIC PC Services (“XPC Service”)?

Our goal at XOTIC PC is to offer our customers the largest selection of customization options and personalization services.

Due to the amount of time spent customizing and testing computer systems, XOTIC PC Services are non-refundable services. In laptop and desktop configuration pages, any option labeled “XPC Service” is a service from XOTIC PC which is non-refundable upon the return or cancellation of any system.

These services will add approximately 4–7 business days to build times on Sager laptops, because Sager laptops have to ship from Sager’s facility in California to the XOTIC PC facility located in Nebraska to receive these services.

If you have any questions regarding our services, return or cancellation policies, please contact us directly.

What happens if I remove my Primary Hard Drive?

If you have removed your Primary Hard Drive you would lose your OS installation if your model originally came with an Operating System. Models that do not come with any Operating System would require a Hard Drive and an Operating System to be installed.

We provide an option to install on a secondary drive. To find out more information on this, please speak with your Verifications or Sales Representative.

What are the different phases my order goes through and what do they mean?

When ordering your new laptop or desktop, it is easy to get excited about your new machine, however please keep in mind the time it takes to build and deliver your hand-customized computer. Please take into account various factors, such as additional custom work like wrapping or painting (if purchased) and parts availability as various parts can be delayed by the manufacturer. With any new technology, video cards or new models, etc. there is the possibility of delays due to setbacks from the manufacturers. This means that XOTIC PC must delay orders in these instances, but we will keep you updated to any possible delays as soon as information becomes available.

The following explains the different phases your computer goes through while at XOTIC PC. You will receive email updates throughout the process letting you know what phase your computer is in.

ORDERED: Order placed awaiting processing by our staff. Processing√ time is normally 24 Business Hours. If you ordered a pre-ordered item that is over 2 weeks out it will remain in this status until stock arrives.

ALLOCATION & QUEUE  (Average 3-9 Business Days): A special component bin has been assigned to your order. The parts and custom materials needed for your system have been sent to be gathered/ordered and will be placed in your bin. Once all of the hardware is inside your component bin, it will proceed to the production queue & build. If you purchased a stock model with no customizations the next two phases will be skipped and go right to shipping.

BUILD  (Average 2-4 Business Days): Your order has been picked and is either in our production queue or being hand-assembled. A dedicated XOTIC PC Technical Engineer will carefully complete the requested customizations for your order. Your XOTIC PC Technical Engineer has a passion for attention to detail & strives to build every system as if it was his own work of art. Your status will be updated once the assembly & build have been completed.

QA & TESTING  (Average 1-3 Business Days): Your custom machine has successfully been built and is preparing for analysis and testing. The installation of the operating system, drivers/utilities, and any applications that are specific to the system you ordered is completed here. We will also install testing & benchmark utilities and burn-in software necessary to scrupulously monitor your system’s performance throughout our testing & burn-in process. Afterward, we perform a series of torturous tests that push the hardware components in your system to the very limit. This stage is especially important because it is in this process where the system either excels or fails. If it does fail, our XOTIC PC technicians will identify any problems and resolve them before we ship your computer system. If the computer system still does not pass our tests, we will then re-build it with a new batch of components. Your status will be updated once the stress testing, burn-in, and technical analysis have been completed.

(Note: This is only an estimation. If problems are encountered during any phase of your order, we may have to hold your order for a few more days to ensure you receive a rock-solid, stable, and problem-free system. If you purchased RUSH your system is prioritized through each of these phases ahead of all other non-rush orders. If custom paint, wrap, etch or hydro dip are purchased this will add to the estimated lead times above. Sager models may skip some of the status steps due to them being built in another facility.)

What are my payment choices?

Please see acceptable payment methods below or you can view more information on our payment information page.

Credit Cards:

We accept international Visa, MasterCard, American Express and Discover credit cards. You can feel confident knowing that your personal and account information is secure. We employ the latest encryption technology in all parts of our site that require any personal information

Flexible Financing: Buying a PC has never been so easy. XOTIC PC removes the stress of purchasing a new computer through our partners by providing flexible payment options, a lack of prepayment penalties, clear terms, and reasonable interest rate. Pay for your dream computer at your own pace with our flexible financing options. Learn More.


You can sign-up for or login to your PayPal account to securely pay for your purchase. PayPal uses data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

Bank Wire Transfers, Checks & Money Orders:

We accept bank wire transfers, personal checks, company checks, cashier’s checks and money orders. Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:


4000 Lowell Circle

Lincoln, NE 68502

Attn: Accounts Receivable

Please write your order number or auction number on the check.

We will process your order after we receive your money order or cashier’s check.

For personal and company checks, we process your order after the funds clear. Please allow 21 business days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear. Starter checks are not accepted.

Can I use multiple discounts or coupon codes on an order?

Customers are welcome to pick which coupon will save them the most. Customers may use our cash discount in combination with other sales promotions offered. When using other discounts/promotions with our cash discount, the cash discount is 2%. Outside of this XOTIC PC allows one coupon/discount per order. For more information on qualified payment methods for use with our cash discount please go to our payment information page. Any discounts outside of our cash discount cannot be combined with a price match.

Coupon codes are offered on select models and only available on models they are directly advertised on.

Products with two of the same promotional item listed on them will only receive one of that item. Only promotions that state they will receive TWO of that item will receive multiples.

Example of a promotion that will only get one of the two items: Promo Item One: Free XOTIC PC Shirt, Promo Item Two: Free XOTIC PC Shirt, Hat, and Mouse Pad. The customer will receive promo item two and not promo item one since it is encompassed with the second promotion.

Example of a promotion that will get two of the same item: Promo Item: Two Free Game Codes

Does XOTIC PC offer Student or Military Discounts?

XOTIC PC provides only military discounts. To qualify for these discounts you must be active in the Military. After order processing, XOTIC PC will request a copy of your Military ID for verification (other means can be used to verify your military association). To utilize a military discount please enter “military” in the comment box at the bottom of the product customization page. If you have any questions please email

XOTIC PC would like to give thanks to our active Military personnel by offering additional discounts to those that serve our country. Military Discounts can range from $30–$50 on qualified models. After your order is submitted, you will be informed of your final discount. Military Discount totals can vary based on what laptop or desktop you’re interested in and the number of upgrades, services or customization options you select.

XOTIC PC’s Military Discount cannot be stacked with other discounts or promotions. If you have any questions regarding XOTIC PC’s Military Discounts, please contact us.

Military discounts apply to select models listed on our website.

XOTIC PC does not offer Student Discounts at this time.

Does XOTIC PC offer discounts when purchasing 2 or more laptops?

XOTIC PC is one of the only companies to offer special bundling discounts if you purchase two (2) or more laptops. This is a great offer for any business, but applies to every customer on every laptop. Simply speak with one of our Customer Loyalty Representatives and ask them about our bundling package deals that are currently available. If you would like to request a quote from our Customer Loyalty Team, please email us at

Does XOTIC PC offer Price Protection?

Our industry is volatile and we witness increases or decreases in parts pricing nearly every day. XOTIC PC guarantees its pricing up until the day the order ships from the production facility (if it is a Sager model we guarantee pricing up until the day it ships from the Sager Facility).

A price-drop request must be received prior to the shipment processing.

Does XOTIC PC offer Free Shipping?

We do offer FREE UPS Ground Shipping (to the lower 48 states only, some restrictions apply) on most of our laptops and during promotional periods on other items. To see how to apply and qualify for this free shipping offer, make sure to check the laptop and desktop configuration pages.

Do you charge for back-ordered or pre-ordered items?

By default, we process payments on all orders as they are placed. Due to the volatile nature of our industry and with new technology being released, delays from manufacturers are possible, however we update our website daily to account for any possible foreseeable issue.

Benefits of an Extended Warranty Plan & how long can I purchase the Warranty?

Sometimes trying to communicate with manufacturers can be difficult, and finding a quality service center isn’t easy either. Extended Warranty Plans do all the legwork for you.

For 1, 2 or 3 years beyond the manufacturer’s warranty we will repair/replace your defective product and return the repaired item to you. You’ll be able to request repair through our Technical support.

Our Extended Warranty Plans can be purchased up to 90 Days from Ship Date. Any Accidental Warranty cannot be added, unless it is shipped to XOTIC PC for inspection first.

When does warranty coverage begin?

If purchased in conjunction with new computer hardware, your Warranty Plan begins immediately. Any problems relating to defective exchanges or returns that arise during the return/exchange time period will be in accordance with such policies.

How long does it take to process an order?

Most orders are processed within 24 hours of your order being submitted, as long as our standard terms are followed. After an order is processed, it goes through production and testing and then onto shipment. In the event USPS is chosen, there can be a minimal delay due to there being only one pick-up time per day. XOTIC PC has multiple UPS pick-ups daily and typically ship out faster than USPS.

When will I get my tracking number?

Tracking numbers are updated either the evening of or morning following shipment. You will get a tracking number you can use to track the package through UPS, FED EX or USPS (package #).

How long will it take to ship my order?

Laptop orders are typically built, tested and shipped an estimated 3-9 business days after payment is successfully processed. If you are looking to get your laptop sooner we also offer rush services which takes an estimated 1–4 business days after payment is processed.

Desktop orders typically ship an estimated 3-9 business days after payment is successfully processed. Our ready to ship desktops are ready to ship.

Processing/Production time (the time between ordering a product and that product leaving our warehouse) depends on stock availability. Orders begin processing within 1 business day from the time they are received. Please do not count weekends or holidays as business days for processing time. Custom skins, paint and etching will add additional time to your order

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders. For quicker delivery, we ship each item as soon as it is ready, so don’t be concerned if your order arrives in separate shipments. To save you money, we calculate shipping charges as if your order shipped all together. Accessories are usually shipped from an alternate location.

Do you ship to APO, FPO, DPO or international destinations?

We ship to countries all over the world and to APO, FPO & DPO destinations every day. If you would like to request a shipping quote, or have questions regarding shipping, please contact us directly at:

Do you accept International Orders and how is the warranty handled?

XOTIC PC gladly accepts international orders. For any warranty, the customer is responsible for shipping both ways to our service center in the US.

XOTIC PC provides international shipping via UPS and USPS, though UPS is our recommended option for international customers. USPS provides slower transit times, and though rare, should a package become lost or damaged, USPS claims processes take an extended amount of time compared to UPS.

Do I have to Pay Duties/Taxes on shipments shipping outside of the US?

Canadian customers will encounter upfront payment of import taxes and, if applicable, duties during the checkout process, ensuring their convenience and facilitating a smooth transaction.

Other International Customers: will have to pay Taxes/Duties upon receipt of their package. These charges are not charged by XOTIC PC. They are charged by the shipping carrier at the time of delivery. To find out more information or receive an estimate on the taxes/duties due please contact your selected shipping carrier.

How do I make changes to my order?

XOTIC PC welcomes changes to existing orders. Order changes take 24 to 48 business hours to complete. Order Changes could become incomplete if shipment takes place during the processing time of the changes.

In order to make changes to your order, please call the XOTIC PC office at 1 (877) 289-9684 extension 1, or send an email to Please have your order number ready to expedite resolution of your issue.

How do I cancel an order/item?

In order to make cancel your order, please call the XOTIC PC office at 1 (877) 289-9684 extension 1, or send an email to Please have your order number ready to expedite resolution of your issue.

Notes before cancelling your order:

For any laptop order that is cancelled prior to being shipped, you will receive a full refund minus any rush services, shipping warranties, or custom modifications that have occurred, including painting, hydro dipping, etching or wrapping.

For any desktop order that is cancelled prior to being shipped, you will receive a full refund minus a 20% restocking fee for the time and labor put into building your system. Any rush services, shipping warranties, or custom modifications that have occurred, including painting, hydro dipping, etching or wrapping are also non-refundable.

Canceled orders may take 24–48 business hours to complete. If shipment takes place before cancellation is completed, the customer is responsible for all shipping charges.

How do I request a repair?

Please call our Customer Loyalty Team and request a Return Merchandise Authorization (RMA) number. Once you have set up your RMA, please ship the product back to us and we will take ove rfrom there. It’ that easy! When the repair is completed, the unit will once again be shipped and returned to you. We highly encourage the purchase of an extended warranty pacakge at the time of ordering which includes shipping, otherwise shipping is the responsibility of the customer. NOTE: Always remember to backup your data prior to sending in a laptop or desktop for repair.

My order never arrived or my accessories haven’t been delivered?

If your shipment has not been received, we kindly request you to verify the tracking information for accuracy. Please note that any claims or reports regarding missing packages should be promptly submitted within a maximum of 30 days from the date of shipment. Should you require additional assistance, we kindly ask you to contact us via email at

How do I return my product or get an RMA Number?

All RMA Numbers are issued by our customer support department. Click here to request an RMA number, return a product/computer for a refund/exchange or request technical support. Custom parts are NON-REFUNDABLE if the order is canceled or returned.

Can I return a skinned, wrapped or laser-etched laptop or desktop?


Because a custom painted or skinned notebook that is returned to us cannot be sold unless we pay to have the custom paintwork or skin removed or covered, we will charge a restocking fee of 20% for custom painted and skinned computers in addition to the non-refundable service. XOTIC PC does not accept returns for refund after 30 days (30 days from date of shipment).


Desktops with custom painting, custom skins and/or other possibly irreversible finishes are automatically charged a 20% restocking fee, regardless of when the desktop is returned. XOTIC PC does not accept returns for refund after 30 days (30 days from date of shipment).

What does Limited Availability/Back-Order/Pre-Order/ETA Status mean?

(General Website Terminology)

Limited Availability:

Means that quantities of accessories, laptops, desktops or parts for laptops and/or desktops are extremely limited and may already be spoken for on pending/existing orders. For exact parts and product quantities and availability, it’s advised that you speak with a sales representative directly.


Means that an item or model has recently been released from a manufacturer but has not yet been released and/or shipped to an XOTIC PC facility. In regards to laptop pre-orders, some specifications may be subject to change by the manufacturer or upon arrival to an XOTIC PC facility after initial inspection by our highly trained technicians. Component configurations are subject to change while an item and/or model is in pre-order status.


Status states that an item may be sold-out or discontinued by the manufacturer, or inventory may be temporarily or permanently depleted at an XOTIC PC facility. In regards to laptop back-orders, if you have a specific need-by date and you’ve ordered a back-ordered item or machine, you may be advised to change your laptop order to a model and/or part that is comparable in configuration and is in stock.


Means estimated arrival date at the manufacturer. Customized units for particular brands will require additional transit time to XOTIC PC facilities.

Do I have to pay sales tax?

We charge sales tax for orders shipped in Nebraska and several other states we are required to by state law. Sales tax is automatically computed on product(s) costs. To see the total sales tax charged on your order, click on the checkout button underneath your mini-shopping cart on the left of the page. If no sales tax shows in the checkout your states law does not require us to charge sales tax.

How do I get Technical Support?

Please contact XOTIC PC at one of our Technical Support numbers on our Contact Us page. Please email outside business hours or consult our website for more information.

How secure is XOTIC PC?

We promise that your information is secure. We promise to protect your personal information. Any page that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.