When ordering your new laptop or desktop, it is easy to get excited about your new machine, however please keep in mind the time it takes to build and deliver your hand-customized computer. Please take into account various factors, such as additional custom work like wrapping or painting (if purchased) and parts availability as various parts can be delayed by the manufacturer. With any new technology, video cards or new models, etc. there is the possibility of delays due to setbacks from the manufacturers. This means that XOTIC PC must delay orders in these instances, but we will keep you updated to any possible delays as soon as information becomes available.
The following explains the different phases your computer goes through while at XOTIC PC. You will receive email updates throughout the process letting you know what phase your computer is in.
PHASE 0 — PAYMENT PROCESSING
Depending on the method used, this phase may delay your final shipping date from 0 up to 21 business days. Please keep this in mind when selecting your option and while waiting for your new machine to arrive.
All checks (Bank, Business/Company, personal) & Money Orders must clear before orders are moved to production. (Clearing time can take up to 21 business days from the date of deposit).
PayPal eCheck payments require 3–4 business days to clear PayPal’s system. Regular PayPal payments are instant and no clearing time is needed.
Wire Transfer/EFT Payments. Detailed instructions will be sent to you by email once the order is received and our rebate is applied.
Credit Cards are instant forms of payment and there should be no delays.
More info can be found here.
PHASE 1 — PAYMENT PROCESSED & INVENTORY GATHERING
Your XOTIC PC order has been successfully processed and payment has been applied to your order. Our billing department is preparing your build/sales order and passing this to the inventory control department so necessary components can be gathered for your order. Any accessories that were ordered are being pulled and may be shipped out separately from the build.
PHASE 2 — INVENTORY ALLOCATION
A special component bin has been assigned to your order. The parts and custom materials needed for your system are being pulled from inventory and placed in your bin. Once all of the hardware is inside your component bin, it will proceed to the Custom Modifications or to the Assembly & Build queue.
PHASE 2S — SAGER ASSEMBLY, TECHNICAL ANALYSIS, STRESS TESTING & QA (FOR SAGER SYSTEMS ONLY)
A special component bin has been assigned for your order at Sager. The parts and custom materials needed for your system are being pulled from inventory and placed in your bin. Your order is now placed into one of Sager’s specialized test benches in Sager’s production department. A dedicated Sager Technician will carefully complete the requested customizations for your order. Sager will install testing, benchmark utilities and burn-in software necessary to scrupulously monitor your system’s performance throughout the testing and burn-in process. Afterwards, Sager performs a series of torturous tests that push the hardware components in your system to the very limit. Your system is also undergoing a very thorough quality control analysis to identify any issues that may not have been caught during stress testing. A Sager Quality Assurance Inspector is meticulously inspecting your machine, confirming the configuration and any special requests on your order, double checking the tests/benchmark results and checking over the system with a fine-tooth comb.
PHASE 3 — CUSTOM MODIFICATIONS
Your order is now undergoing custom modification by a skilled XOTIC PC technician. A dedicated XOTIC PC technician will prepare your system for the custom modification purchased. Modifications completed in this stage are Custom Painting, Wrapping, Laser Etching, Custom Backlight Art or Sager Customizations.
PHASE 4 — ASSEMBLY & BUILD
Your order is now placed into one of our specialized test benches in our production department. A dedicated XOTIC PC technician will carefully complete the requested customizations for your order.
PHASE 5 — STRESS TESTING, BURN-IN, TECHNICAL ANALYSIS AND QUALITY ASSURANCE
Your custom machine has successfully been built and is being prepared for analysis & testing. We will install testing, benchmark utilities and burn-in software necessary to scrupulously monitor your system’s performance throughout our testing & burn-in process. Afterwards, we perform a series of torturous tests that push the hardware components in your system to the very limit.
Your system will also undergo a very thorough quality control analysis to identify any issues that may not have been caught during stress testing. An XOTIC PC Quality Assurance Inspector will meticulously inspect your machine, confirm the configuration and any special requests on your order.
PHASE 6 — FINAL TESTING & QUALITY ASSURANCE
Your custom machine has successfully been built and passed our stress-testing, validating the integrity and stability of your system. Your system has also passed a very thorough quality control analysis, completing the final phase in the process.
Your XOTIC PC custom computer is being hand packaged by a certified shipping technician and is verified by the shipping carrier.