When ordering your new laptop or desktop, it is easy to get excited about your new machine, however please keep in mind the time it takes to build and deliver your hand-customized computer. Please take into account various factors, such as additional custom work like wrapping or painting (if purchased) and parts availability as various parts can be delayed by the manufacturer. With any new technology, video cards or new models, etc. there is the possibility of delays due to setbacks from the manufacturers. This means that XOTIC PC must delay orders in these instances, but we will keep you updated to any possible delays as soon as information becomes available.
The following explains the different phases your computer goes through while at XOTIC PC. You will receive email updates throughout the process letting you know what phase your computer is in.
ORDERED: Order placed awaiting processing by our staff. Processing√ time is normally 24 Business Hours. If you ordered a pre-ordered item that is over 2 weeks out it will remain in this status until stock arrives.
ALLOCATION & QUEUE (Average 3-9 Business Days): A special component bin has been assigned to your order. The parts and custom materials needed for your system have been sent to be gathered/ordered and will be placed in your bin. Once all of the hardware is inside your component bin, it will proceed to the production queue & build. If you purchased a stock model with no customizations the next two phases will be skipped and go right to shipping.
BUILD (Average 2-4 Business Days): Your order has been picked and is either in our production queue or being hand-assembled. A dedicated XOTIC PC Technical Engineer will carefully complete the requested customizations for your order. Your XOTIC PC Technical Engineer has a passion for attention to detail & strives to build every system as if it was his own work of art. Your status will be updated once the assembly & build have been completed.
QA & TESTING (Average 1-3 Business Days): Your custom machine has successfully been built and is preparing for analysis and testing. The installation of the operating system, drivers/utilities, and any applications that are specific to the system you ordered is completed here. We will also install testing & benchmark utilities and burn-in software necessary to scrupulously monitor your system’s performance throughout our testing & burn-in process. Afterward, we perform a series of torturous tests that push the hardware components in your system to the very limit. This stage is especially important because it is in this process where the system either excels or fails. If it does fail, our XOTIC PC technicians will identify any problems and resolve them before we ship your computer system. If the computer system still does not pass our tests, we will then re-build it with a new batch of components. Your status will be updated once the stress testing, burn-in, and technical analysis have been completed.
(Note: This is only an estimation. If problems are encountered during any phase of your order, we may have to hold your order for a few more days to ensure you receive a rock-solid, stable, and problem-free system. If you purchased RUSH your system is prioritized through each of these phases ahead of all other non-rush orders. If custom paint, wrap, etch or hydro dip are purchased this will add to the estimated lead times above. Sager models may skip some of the status steps due to them being built in another facility.)