XOTIC PC Remote Support Utilities | Secure Diagnostic Assistance

Remote Support

Secure Remote Assistance

When needed, XOTIC PC technicians may request temporary remote access to help diagnose or resolve an issue faster. You are always in control, and access is only granted with your permission.

Why We Use Remote Support

Remote support allows our technicians to see exactly what you see, guide you step-by-step, and resolve issues without unnecessary downtime or shipping your system back.

Sessions are temporary, encrypted, and only active while you approve them. You can end the session at any time.

TeamViewer (Windows)

Used for secure remote desktop access during live support sessions. Download only when requested by a XOTIC PC technician.

Download TeamViewer

Augmented Reality (iOS)

Used for camera-based visual assistance. Allows our technicians to guide you in real time using overlays.

Download on App Store

Augmented Reality (Android)

Real-time visual support for troubleshooting hardware, cabling, or physical setup issues.

Get it on Google Play

Remote support software should only be downloaded when requested by a XOTIC PC technician during an active support case.

XOTIC PC will never access your system without your permission, and sessions can be ended by you at any time.

Need to start a support case or return to the Support Center?

Back to Support Center

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Took my breath away

I was looking to replace my old gaming 3080ti PC with something new and updated. During my online search, I came across several companies offering similar services and features. Among them, I found Xotic PC. I had seen their ads here and there, which piqued my interest. One day, I decided to visit their website and was truly impressed by the wide range of products they offered. The layout was user-friendly, easy to navigate, and filled with helpful information. It felt like being a kid in a toy store, excitedly exploring everything. Their prices accommodate various budgets, making it accessible for many. I found a few favorites and took about two days to decide which one to purchase. I ultimately chose the Extreme Y70 Ghost Ready. After the purchase, I felt a bit anxious because I hadn't read reviews or comments beforehand, so I reached out via email to better understand the negative feedback others had shared. I was reassured by their prompt response and thoughtful answers, which helped ease my worries and strengthened my trust in their team and company. The entire process, from ordering to delivery, went smoothly and exceeded my expectations. Shipping was excellent—well packaged, with plenty of support and quality extras included. Receiving some freebies was a pleasant surprise. Their quick, professional responses to all my questions made me feel cared for. I genuinely hope this level of support continues should I need assistance in the future, as I believe it will. This was my first experience with Xotic PC, and it has left a positive impression. I don't think it will be my last. I wholeheartedly recommend them to anyone looking for a new PC, especially from a company you can truly trust in today’s world.

Absolutely phenomenal selection and build quality

Absolutely phenomenal selection and build quality. Couldn't ask for anything more than what I got. Came quickly and nicely packaged.

Looking for the best of the best PC computer? Look no further, you just found it.

I've never dealt with a company that worked so hard to ensure that I got exactly what I wanted and how I wanted it set up. The computer itself is a real work of art, housed in a beautiful HYTE 70 case. If you're looking for more than a turn-key computer purchase, look no further. The staff at XOTIC PC will work with you until you are satisfied with every little detail.

Consistently Good

I have purchased several computers from Xoitcpc over the years. While it may take a little longer to get whatever I order it is always exactly what I want. They always seem to have what I want at a good price. This was the first tower that I have ordered and I appreciate the little things that show that they care. The instructions on how to unpack and first boot were very thorough and easy to follow. I have and will continue to recommend Xoticpc to all of my friends.

Extremely happy with the Pano Ghost XTX Extreme! With the bad rep prebuilts get, this really exceeded ALL of my expectations. It arrived quickly in 8 days and was packaged super well. I’ve been testing it and playing games like Expedition 33, Baldur’s Gate, Avatar FoP, and Cyberpunk for the last month on ultra graphics, and I’ve had zero issues so far. CPU temps stay between 55°-65°C and GPU temps between 65°-75°C while gaming, and I can play for up to 12 hrs. It’s running every game like a dream! I did switch out the cooler and all the fans and added another intake fan on the bottom but purely for aesthetic reasons and not because the original ones were bad at all.

Customer service was also excellent! My boyfriend bought this for me as a Christmas gift, and he initially bought the Intel version of the PC. He emailed them a day later asking if he could switch to the slightly more expensive AMD version without having to cancel and make a new order, and they got back to him quickly, sent an invoice with the difference, and made the change with no problem! I’d 100% recommend Xotic, and I’ve literally been obessed with my PC :)

TeamViewer (Windows)

Augmented Reality (iOS)

Augmented Reality (Android)

Let customers speak for us