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Lifetime service guarantee

Once you buy XOTIC PC your a member of our family for life.   Deep in the roots of all XOTIC PC staff is hardworking midwest values.  In our core we unwaveringly believe hard work and perseverance will pay off in the long run. We are relentless to achieve customer satisfaction.   


Need support?   It is as easy as coming into our Live Chat, Emailing us or giving us a call.    We use a ticketing system for all emailed support requests that will acknowledge receipt of email within seconds of receipt.    


Want to speak to a Live Support Hero?   Please call us or come into Chat.   We have a dedicated support team to be there for any request.  


Telephone:  1-877-289-9684 or 402-466-2090

Email: support@xoticpc.com


Looking for order status? Click Here

Lifetime labor for all your needs

Here at XOTIC PC we have one of the most comprehensive warranty policies in the industry. Want to upgrade your system? XOTIC PC provides lifetime free labor for the life of your PC. Technology changes every day and we are your resource to help give you a upgrade path to get the most of your PC. Even when your parts warranty expires, we are happy to continue to answer your questions and even fix your computer with no labor costs. 

Dedicated support teams

The XOTIC PC Team is here because of you and are here to serve you.   When you contact XOTIC PC your calling our Midwest Support Team located in Lincoln Nebraska, not some other country.   


Our Support Hero's work in the same factory as all systems are built in.   In the event your having a issue with your system, they can easily go into the factory and see exactly what your looking at to resolve the issue.   Big box integrators don't have the ability to provide this level of personalized support.   Your not just a partner, your family.    No matter what the challenge is we are here for you.     

Knowledgeable and resourceful support staff

Our commitment is easy.   We deliver cutting edge technology with rock solid stability and support.   All systems are hand built to order and supported by true enthusiasts.   


When you spend hard earned money on a new PC, you have high expectations, and we understand that.  Some point, you'll have a question about your new computer.  It is our commitment to be ready to give you the help you need.  When we sell a computer system, we stand behind it.

Remote access support 

With selling electronic parts for over 20 years now, there will always be some form of problem or incompatibility that will arise.   There is no hiding behind that.    Dealing with numerous hardware components and software applications needing to communicate and get along together we understand the in's and outs of the hardware and software being used.


What is different with our approach is we understand that we need to limit down time.   We have relationships set up with all of our partners to ensure quick repair turnaround.   Additionally our Support Hero's use a full array of tools to assist you, including remote access to your system.    Our support team is here for you and available in several channels - Email, Phone, SMS & Live Chat.

Replacement shipping & FREE Returns

Over the years manufacturers have done extremely well and built parts that are consistent and fail less then they ever have.   Although we rigorously test every component for rock solid stability, sometimes electronic parts fail.   If they do shipment of replacement parts or shipping back to the lab for hands on troubleshooting are available.   If in the event something fails within the first 30 Days, XOTIC PC picks up all expenses to repair or replace your PC.   


All items are eligible for XOTIC PC Free Returns.   Our self-service return takes 3 easy steps.  View more information on FREE Returns

LIFETIME PLATINUM UPGRADE POLICY


Our mission at Xotic PC is not only to ensure top quality assembly and products in any laptop system, but longevity of that system. We want you to have the satisfaction of knowing that you will get many years out of your new computer purchase. The XOTIC PC Lifetime Platinum Upgrade Policy guarantees that you get the latest and greatest parts even after your purchase with up to date, current and future technology from the industry's top manufacturers and producers.


At any time after your laptop purchase, you wish to upgrade to more current or greater performing internal and external components, XOTIC PC will upgrade those parts for you at the lowest cost possible.


You, as the customer, are responsible for shipping your laptop to and from XOTIC PC facilities for such upgrades, plus the cost of the component upgrade you wish at our component cost, with an additional low 5%. All labor and testing costs are on us. In addition to the upgrades you wish, free of charge services are added including assembly, component and/or product testing, configuring, and benchmarking. As well as, chassis cleaning, software, firmware and driver updates, fan cleaning, and if you wish; fresh operating system installation and new recovery disks.

New computers can be expensive, and if all you want is the newest, latest and greatest component, then our new Platinum Upgrade Policy is perfect for giving you the savings you deserve.


We consider you a customer for life, and your utmost satisfaction is our top priority. Our Lifetime Platinum Upgrade Policy comes standard on every computer we sell, that's why we make your satisfaction, our policy.

If you have any questions regarding XOTIC PC's Lifetime Platinum Upgrade Policy, feel free to contact us.

Learn more about XOTIC PC's Free Returns

get product support

We offer technical support to help you fix what’s wrong, so you can keep and love the PC you bought. Because sometimes no return is the easiest return of all. Contact us and we are here to help!


Talk to our team of technical problem solvers

They can help you with troubleshooting or setting up your new pc.


Replace malfunctioning or broken parts for free

We can cross ship you replacement parts on your PC. Contact us for more information.

returns support

Return, replace, or exchange items

Start a return by entering your email and order number below.


Manage recent returns

Print return labels and check the status of your returns by entering your email and order number below.

Frequently Asked Questions

How do FREE Returns work?

Any returns for store credit or warranty within 30 days of shipment are covered for FREE Returns.    You can return the item for any reason  for up to 30 days after shipment.

What can I return?

You can return any item within 30 days of shipment.

How do I use the self-service return system?

Our self-service return system is easy to use.

  1. Enter your email address and order # to start
  2. Select all items you want to return (make sure to include every item you want to return to avoid any future return complications) and select the Return Items button at the bottom
  3. Select the reason for your return (Note: FREE Returns are covered for Store Credit or Warranty within 30 days of shipment) and click next.
  4. Confirm all the information looks right on the last screen and click submit.
  5. If you qualify for FREE Returns you will see a packing slip and shipping label to download. If outside of FREE Returns you will be prompted to Pay Pal to complete the purchase of a discounted shipping label
  6. Package your item according to UPS Guidelines and follow all directions included on the Packing Slip. Include the packing slip in the box and attach the UPS Label to the outside of the box.
  7. Utilize the UPS Locator on the form to find your local UPS Drop off location

What is your Laptop Return or DOA Policy?

FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR XOTIC PC PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS OF THE DATE OF SHIPPING FOR A FULL** REFUND OF YOUR PURCHASE**


You must ship the products within 5 days of setting up your return to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the disks is unopened.


Returned products must be in as-new condition, and all of the manuals, disks, power cables, and other items included with a product must be returned with it. Returns for External Accessories purchased with laptops must be returned unopened and in their original retail package to be eligible for refund.


**XOTIC PC will not refund shipping, rush services, XOTIC PC Services, special ordered parts, or any Shipping Warranties. If Windows or Microsoft Office has been activated, it will not be accepted back for refund or credit.


*When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the laptop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the Laptop/PC is returned.

**ETCHED, CUSTOM PAINTED OR SKINNED LAPTOP RETURNS:

We will charge a 20% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customer’s design. Additionally these services are non refundable.


**ORDER CANCELLATIONS:

If an order is cancelled prior to being shipped you will receive a full refund minus any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred.


DOA POLICY:

Should you receive a machine that is dead on arrival you must notify XOTIC PC within 30 days of your original ship date, XOTIC PC will pay for shipping both ways to repair or replace your laptop.  You must ship the product within 5 days of setting up your return.


Closeout policy

All closeouts are first come and first serve. Due to the nature of closeout items, we give substantial discounts on products and they are always in limited supply. As a result, we update our website frequently. On a rare occasion, there might be a time you order a closeout item and we discover it’s out of stock, we will notify you immediately and try to work with you directly to meet your needs. Please note that some close out items have minor cosmetic damage disclosed on the item’s page.

What is your Desktop Return or DOA Policy?

FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR XOTIC PC PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS OF THE DATE OF SHIPPING FOR A FULL** REFUND OF YOUR PURCHASE** less a 20% restocking fee.


You must ship the products within 5 days of setting up your return to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the disks is unopened.


Returned products must be in as-new condition, and all of the manuals, disks, power cables, and other items included with a product must be returned with it.


**When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the desktop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the desktop is returned.


**XOTIC PC will not refund shipping, rush services, XOTIC PC Services, special ordered parts, or any Shipping Warranties. If Windows or Microsoft Office has been activated, it will not be accepted back for refund or credit. 

**ETCHED, CUSTOM PAINTED OR SKINNED desktop RETURNS:

We will charge a 20% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customer’s design. Additionally these services are non refundable.


**ORDER CANCELLATIONS:

If an order is cancelled after moving to "In Production" you will receive a full refund minus a 20% restocking fee for the time and labor put into building your PC.    Any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred are non-refundable.    


DOA Policy:

Should you receive a machine that is dead on arrival you must notify XOTIC PC within 30 days of your original ship date, XOTIC PC will pay for shipping both ways to repair or replace your desktop.  You must ship the product within 5 days of setting up your return.


Closeout policy

All closeouts are first come and first serve. Due to the nature of closeout items, we give substantial discounts on products and they are always in limited supply. As a result, we update our website frequently. On a rare occasion, there might be a time you order a closeout item and we discover it’s out of stock, we will notify you immediately and try to work with you directly to meet your needs. Please note that some close out items have minor cosmetic damage disclosed on the item’s page.

When will I get my refund or store credit?

Please allow 5-7 business days for us to process your return.   We will notify you once the return has been completed.

Can I get a shipping label to return my item under Warranty?

By using our self-service system you can set up a warranty return and utilizing our discounted rates.   

Can I return items that were custom modified?

You can return items that were custom painted, etches, skinned, uv printed or hydro dipped but are charged a 20% restocking fee.

How are promotional items handled with returns?

The website price for the retail items will be taken out of the refund if they are not returned with the order.

Is it required I contact you before setting up a return?

No it is not.   Feel free to use our self-service return system to set up your return.   For returns outside of 30 days for Warranty or Upgrade you will be contacted prior to return approval to review your request.


If your item needs to go to the manufacturer you would want to contact us first for next steps.    

Is shipping insurance included with the self-service return system?

Insurance is included.   It is vital the package is packaged to UPS Guidelines as outlined in the return system.   If these packaging guidelines are not followed any insurance for loss or damaged will be voided.    If at anytime your not sure how to package an item, please Contact us 

Is Software Refundable?

Only operating system software (e.g. Windows) if refundable.   All other software is NON Refundable at all times.    If you have any questions, please Contact us 

Are there fees on custom paint's, etches, skins etc for a cancel or return?

Any custom modifications where the physical appearance is changed (paint, hydropdrip, skin, 3d print or etch) a 20% restocking fee will be charged for any cancel or returned item with these modifications. 

Have you been directed to fill out an RMA request form?

WARRANTIES


Click to expand

LAPTOP WARRANTY

BASE LAPTOP WARRANTY

ALL LAPTOPS WE SELL COME WITH A MINIMUM 1 YEAR BASE WARRANTY. PLEASE READ IN THE WARRANTY SECTION LISTED ON EACH LAPTOP FOR STANDARD BASE WARRANTIES INCLUDED.

LAPTOP WARRANTY UPGRADES

PREMIUM SUPPORT WARRANTIES

Premium Support provides special access to XOTIC PC's Epic Support Techs. This Premium service includes remote diagnosis as well as support on premium software, OS, OS Upgrades, networking, and backup. Terms up to 4 Years available.


PREMIUM PLUS SUPPORT WARRANTIES

In addition to Premium Support features XOTIC PC pairs Accidental Damage with Premium Plus Warranties. Premium Plus warranties provide repairs for devices that are accidentally damaged by drops, spills, cracks or electrical surges. Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. The customer must return damaged unit. Limit of 1 qualified incident per contract year.

Base laptop warranties

  • Hardware Support during local business hours 

  • Direct access to hardware and software technology expert 

  • Single source for common 3rd party software troubleshooting 

  • Access to XOTIC PC Epic Remote Diagnosis 

  • Additional terms of Parts & Labor Coverage 

  • Repair for devices that are accidentally damaged from surges, drops or spills* 

premium support laptop warranties

  • Hardware Support during local business hours 

  • Direct access to hardware and software technology expert 

  • Single source for common 3rd party software troubleshooting 

  • Access to XOTIC PC Epic Remote Diagnosis 

  • Additional terms of Parts & Labor Coverage 

  • Repair for devices that are accidentally damaged from surges, drops or spills* 

premium plus support laptop warranties

  • Hardware Support during local business hours 

  • Direct access to hardware and software technology expert 

  • Single source for common 3rd party software troubleshooting 

  • Access to XOTIC PC Epic Remote Diagnosis 

  • Additional terms of Parts & Labor Coverage 

  • Repair for devices that are accidentally damaged from surges, drops or spills* 

Features

Base Warranty

Premium Support

Premium Plus Support

Hardware Support during local business hours

Direct access to hardware and software technology expert

Single source for common 3rd party software troubleshooting

Access to XOTIC PC Epic Remote Diagnosis

Additional terms of Parts & Labor Coverage

Repair for devices that are accidentally damaged from surges, drops, or spills*

SAGER WARRANTY

As a Sager Customer through XOTIC PC you will find many additional advantages compared to purchasing from Sager directly. As a XOTIC PC Sager customer you will receive: LIFETIME Limited Labor Warranty* (on select models listed and described in the product configuration).


Additional Canadian Warranty Options.


Plus additional services such as Custom Skinning and other options provided exclusively by XOTIC PC.


*LIFETIME Limited Labor Warranty coverage requires all repair billings to go through XOTIC PC. Labor is covered for repairs of natural item failures only. Labor is not covered for repairs caused by physical or accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs. Shipping is covered on qualified Sager models to and from Sager on Sager parts only. (i.e. Upgraded screens or parts done by XOTIC PC do not apply for shipping coverage)


*Sager warranty coverage only covers Sager laptops and components only under Sager Warranties.

OTHER TERMS AND CONDITIONS THAT APPLY TO ALL WARRANTIES

All XOTIC PC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.


The RMA number MUST APPEAR plainly on the outside of the shipping packaging. For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. You must ship the products to XOTIC PC in their original packaging and insure the shipment or accept the risk of loss or damage during shipment. XOTIC PC will pay for the insurance, you just have to request it in your shipping form.


XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. XOTIC PC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF XOTIC PC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED. THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR XOTIC PC THAT CAN BE IDENTIFIED BY THE XOTIC PC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO THEM.


XOTIC PC PROVIDES NO WARRANTY FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURERS.


This warranty does not cover COMPONENTS OF THE SYSTEM THAT DO NOT MEET XOTIC PC’s DEFINITION OF DEFECTIVE INCLUDING, BUT NOT LIMITED TO, LCD PANELS WITH LESS THAN SIX (6) DEFECTIVE PIXELS (if the LCD screen is scuffed or scratched the defective pixel warranty on the LCD screen is void), AC Adapters and Batteries other than the original primary AC Adapter and Battery provided with the laptop (The original primary AC Adapter and Battery are only covered for ONE YEAR from the date of purchase), normal wear and tear and any cosmetic damage to a Product that does not affect functionality, damage due to external causes, including accident, abuse, misuse, problems with electrical power, damage caused by improperly packaging the warranted Product before being shipped in for repair, servicing not authorized by XOTIC PC, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by XOTIC PC. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT THE WRITTEN PERMISSION OF XOTIC PC, OR IF ANY XOTIC PC SERIAL NUMBER HAS BEEN REMOVED OR DEFACED. Failure resulting from liquid damage will void the remaining warranty term.


THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED, XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.


NOTE: Before you ship the product(s) to XOTIC PC, backup your data on the hard-disk drive(s) and any other storage device(s) in the product(s). XOTIC PC will not be responsible for any lost data for any reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call XOTIC PC for technical assistance.


SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.


THIS WARRANTY IS ONLY GOOD IN THE UNITED STATES OF AMERICA. REPAIRS ARE ONLY DONE AT THE US FACTORY. IN THE UNLIKELY EVENT THAT YOU WOULD HAVE TO RETURN YOUR COMPUTER FOR WARRANTY REPAIRS WHEN OUTSIDE THE US, YOU WOULD HAVE TO PAY FOR THE SHIPPING/HANDLING AND INSURANCE TO AND FROM THE REPAIR CENTER.


EXCLUDED FROM THIS WARRANTY IN ALL CASES:

Any damage caused during shipment (except shipments to the original purchaser or those covered under shipping warranties) and any damage caused by such as but not limited to: impacts, fluids, floods, fire, wind, earthquake, lightning or similar disaster; unauthorized changes or modifications, attachments or peripherals, damages from 3rd party power supplies and/or batteries, improper use, environmental damage, improper installation or electrical supply adjustments; improper maintenance; any other misuse, abuse, or mishandling. XOTIC PC’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement. XOTIC PC will, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchaser’s time, injury to property, and all claims of third parties.


All Promotional items, including but not limited to items provided free with the purchase of another item and items provided free from XOTIC PC, a promotional partner or any third party are excluded from all Warranty Terms. XOTIC PC provides no guarantee of support, replacement, compensation or liability for these types of items.


EXCEPT AS EXPRESSLY STATED HEREIN, XOTIC PC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY XOTIC PC.

LIFETIME DESKTOP WARRANTY

LIFETIME DESKTOP WARRANTY

LIFETIME PARTS LABOR & EPIC SUPPORT WITH LIFETIME COMPLETE CARE PARTS & 30 DAY SHIPPING WARRANTY (EFFECTIVE 05/22)


On all NEW desktop computers purchased from XOTIC PC, (collectively "XOTIC PC") provide a unique Limited Lifetime Service Policy (the "Lifetime Service Policy"). This Lifetime Service Policy guarantees that a XOTIC PC client who buys a NEW computer system will not have to pay for labor or service costs on that computer system for the rest of its life. Only the original purchaser, original equipment, or future upgrades purchased from and installed by XOTIC PC, and labor/service performed by XOTIC PC are covered by this Lifetime Service Policy. In accordance to the Lifetime Service Policy, XOTIC PC also provides the following hardware warranties on their NEW computer systems.


A Lifetime Limited Hardware Warranty (the "Lifetime Warranty") is included with all NEW desktop computer systems and covers the original core computer.

All of the hardware within the computer chassis is referred to as a "core computer." The Core Computer does not include any special order parts that were explicitly requested by the original customer, and these special order parts are only warranted for the duration of their original manufacturer warranty.

Computer displays are not included with the Core Computer and are only insured for one year by XOTIC PC. Certain parts or components may become unavailable due to quickly changing computer technology and manufacturers.


During the Lifetime Warranty, XOTIC PC will, at its sole discretion, repair or replace any defective desktop computer or defective part thereof with new, used, refurbished, re-certified, or comparable parts; however, if a desktop computer or component is no longer manufactured or widely supported in the consumer market, or is not otherwise available commercially during any warranty period in this agreement, making repair of a desktop computer unworkable, XOTIC PC will, at its sole discretion, repair or replace any defective desktop computer or defective part. XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS.


The following limitations apply to the Lifetime Service Policy, Lifetime Warranty, and 1-Year Warranty (collectively, the "Warranties"). There are no warranties, express or implied, which are not written herein.


1. For the warranty term commencing on the date of shipment to the Customer, XOTIC PC assures to the original purchaser that the covered hardware, excluding software, documentation, and similar products, will be free of defects in workmanship and materials. XOTIC PC will repair or replace the damaged hardware system, in its sole discretion, for covered faults throughout the appropriate warranty period, free of charge for labor and/or parts. Parts may not be same, but they will be equal. If the hardware system fails during the first 30 days, XOTIC PC will pay for all shipping charges if the customer is in the Contiguous United States. Outside of the Contiguous United States, the Customer is responsible for both directions of shipment, regardless of when a claimed defect occurs. Customer will pay for shipping back to XOTIC PC for any components or items sent for service after the initial 30 day period. Customer is responsible for any shipping beyond the 30 days of ownership. Products submitted in for approved service/replacement must be packaged in their original packaging and include copies of purchase receipts. For a small cost, XOTIC PC customer assistance may provide replacement packaging.


2. Non-XOTIC PC repairs, upgrades, or installs on any covered XOTIC PC computer system are not covered by the Warranties, and invalidate the Warranties immediately. Customer is expected to begin a FREE computer cleaning and tune-up using the XOTIC PC remote assistance program every year during the period a computer is covered by the Warranties, when a professional will remotely tune-up the system. To be covered by the Lifetime Service Policy, any individual parts sold or installed separately from a New computer system must be purchased and installed by XOTIC PC, and that separate hardware is only protected to the extent of the original manufacturer's guarantee on such separate parts. The Warranties do not cover physical damage, abuse, or negligence, as well as damage caused by shipment or misuse of the product, repair modification, exposure to extremes of temperature or humidity, power fluctuations, lightning, or inadequate electrical power.


3. Software errors are not covered by the Warranties, although they may be covered by the specific software publisher's warranty, as detailed in the accompanying documentation; opened software is not ever refundable. Unless otherwise noted in writing, used or re-certified equipment is offered as-is and without warranty. Any missing products must be notified to the customer within 48 hours of receipt.


4. Customer must ensure that all data and software on any covered computer system is protected at all times. XOTIC PC is not liable for any lost time, inconvenience, data or software loss, unintended data disclosure, file loss, or any other direct, indirect, or consequential damage loss caused by a covered computer system failing to function correctly, or caused by XOTIC PC's error or negligence. Despite XOTIC PC's best efforts to backup and transmit data, as well as to minimize instances when Customer data or software is lost, data loss occurs often for a range of reasons.


5. Customer agrees that before supplying a computer for service, Customer has independently backed up all software and data on the computer, and that Customer is prepared for, and expects, that all data on the computer may be lost during or following any repair procedure, and that Customer understands that this document is intended to limit XOTIC PC's liability for such data losses. Customer guarantees that any machine left for warranty service has no unauthorized data or software.


6. Warranty repairs or servicing do not extend or prolong the warranty period. Any computer that is not claimed within 30 days is considered abandoned and becomes XOTIC PC's property. Liquid cooling & water cooling components are warranted for one year only and are not covered by the XOTIC PC 's Lifetime Parts guarantee.


7. For any service or warranty questions, please contact your technical support team at support@xoticpc.com or (877) 289-9684.

FOR INTERNATIONAL CUSTOMERS

The warranty also applies to XOTIC PC products shipped to any location outside of the Contiguous United States (lower 48 states), provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to XOTIC PC. All international customers are responsible for all customs duties, VAT, and other associated taxes and charges.

OTHER TERMS AND CONDITIONS THAT APPLY TO ALL WARRANTIES

The RMA number MUST APPEAR plainly on the outside of the shipping packaging. For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. You must ship the products to XOTIC PC in their original packaging and insure the shipment or accept the risk of it being lost or damaged during shipment.


Replacement Parts: An order for the part will be placed by the XOTIC PC technician. A valid credit card number will be required at the time of shipment. You will not be permanently charged for the replacement part as long as the original part is returned to XOTIC PC within five (5) business days after you receive the replacement part. XOTIC PC will charge to your credit card the current standard price for that part if the original part is not returned within that time period. Replacement parts will be new or serviceably used, comparable or better in function and performance to the original part, and warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. XOTIC PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Contiguous United States (lower 48 states). Otherwise, you are responsible for the cost of shipping. Any additional purchases or upgrades will not extend this product warranty.


THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.


SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.


THIS WARRANTY IS ONLY GOOD IN THE UNITED STATES OF AMERICA. REPAIRS ARE ONLY DONE AT THE US FACTORY. IN THE UNLIKELY EVENT THAT YOU WOULD HAVE TO RETURN YOUR COMPUTER FOR WARRANTY REPAIRS WHEN OUTSIDE THE US, YOU WOULD HAVE TO PAY FOR THE SHIPPING/HANDLING AND INSURANCE TO AND FROM THE REPAIR CENTER.

EXCLUDED FROM THIS WARRANTY IN ALL CASES:

Any damage caused during shipment (except shipments to the original purchaser) and any damage caused by such as but not limited to: impacts, fluids, floods, fire, wind, earthquake, lightning or similar disaster; unauthorized changes or modifications, attachments or peripherals, improper use, environmental damage, improper installation or electrical supply adjustments; improper maintenance; any other misuse, abuse, or mishandling. XOTIC PC’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement. XOTIC PC will, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchaser’s time, injury to property, and all claims of third parties.


All Promotional items, including but not limited to items provided free with the purchase of another item and items provided free from XOTIC PC, a promotional partner or any third party are excluded from all Warranty Terms. XOTIC PC provides no guarantee of support, replacement, compensation or liability for these types of items.


EXCEPT AS EXPRESSLY STATED HEREIN, XOTIC PC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY XOTIC PC.