XOTIC PC Support
Real Support. Real Technicians. For Life.
XOTIC PC support is built around diagnostics, not deflection. Whether you need technical help, warranty service, or an upgrade path, our in-house team is ready to help.
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Submit a Support Ticket
Technical issues, diagnostics, performance questions, or troubleshooting.
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Submit a Return
Request an RMA or initiate a return using our self-service portal.
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Knowledge Base
Setup guides, FAQs, troubleshooting steps, and common fixes.
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Warranty Coverage
Review lifetime labor, coverage terms, and service policies.
Lifetime Service Guarantee
When you buy a XOTIC PC, you’re a customer for life. Our Midwest-based team believes in long-term ownership, real accountability, and standing behind the systems we build. Lifetime support and labor means we’re here for questions, fixes, and future upgrades — without labor fees.
Need immediate help? Chat with us live, email our support team, or call directly. All emailed requests generate a ticket instantly.
📞 1-877-289-9684 | 402-466-2090
✉ support@xoticpc.com
Augmented Reality Remote Support
XOTIC PC uses augmented-reality assisted remote support to diagnose and resolve issues faster. Our technicians can see what you see, overlay instructions, and guide you visually — reducing downtime and avoiding unnecessary returns.
Dedicated In-House Support Team
Our support professionals work in the same Lincoln, Nebraska facility where your system was built. That means hands-on access, faster diagnosis, and accountability you won’t find with big-box brands.
When troubleshooting is required, our technicians use the same enterprise-grade validation tools relied on during initial system testing — including OCCT Enterprise — to isolate root cause quickly and avoid unnecessary part swaps or returns. Learn how systems are validated →
Free Shipping & Returns
If something goes wrong within the first 30 days, XOTIC PC covers repair or replacement — including shipping. Our self-service return portal makes initiating a return simple, transparent, and fast.

Support FAQs

Clear, straightforward answers about XOTIC PC support, warranty service, diagnostics, and response times.

How do I contact XOTIC PC support? +

You can contact XOTIC PC support through live chat, phone, or email. All emailed requests automatically create a support ticket and are acknowledged within seconds of receipt.

Do I need to submit a ticket for support? +

Tickets are recommended for technical or warranty-related issues so our technicians can properly track diagnostics and resolution steps. Live chat and phone support are available for immediate assistance.

Is XOTIC PC support outsourced? +

No. XOTIC PC support is handled by trained, in-house technicians located in Lincoln, Nebraska — not an overseas call center.

What does lifetime support and labor mean? +

Lifetime support and labor means XOTIC PC provides ongoing technical assistance and labor services for qualifying systems for the life of the original owner, subject to published warranty terms.

Do I need to ship my PC in for service? +

Not usually. XOTIC PC follows a diagnostic-first support model using remote tools and augmented reality assistance to resolve many issues without requiring system shipment.

What if my system arrives with an issue? +

XOTIC PC includes a 30-day DOA shipping coverage period. If an issue occurs during initial arrival, repair or replacement — including shipping — is covered according to our warranty policy.

Where can I see how XOTIC PC warranty really works? +

XOTIC PC provides a full, plain-English breakdown of our warranty, lifetime labor, and support process on our Warranty Explained page . This page walks through coverage, diagnostics, shipping responsibility, and what to expect if service is ever needed.

📘 Looking for a deeper explanation of coverage, lifetime labor, and how XOTIC PC support works in real life? Visit our Warranty Explained page for a step-by-step walkthrough.
Still Need Help?
If you didn’t find what you were looking for above, our in-house support team is ready to help. If your question is related to coverage, labor, or long-term support, we recommend reviewing our Warranty Explained page before submitting a ticket.
⏱ Most tickets receive a response within 1 business day
🏢 Support handled in-house from Lincoln, Nebraska
💬 Live chat and phone support available during business hours
Submit a Support Ticket → Browse Knowledge Base