DESKTOP WARRANTY
LIFETIME LABOR & EPIC SUPPORT WITH 5 YEAR COMPLETE CARE PARTS & 30 DAY SHIPPING WARRANTY
All XOTIC PC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.
XOTIC PC warrants this hardware product against defects in materials and workmanship for a period of five (5) years from the date of original retail purchase. If you discover a defect, XOTIC PC will at its option, repair or replace parts at no charge to you for five (5) years and lifetime for labor, provided you return it during the warranty period, and provided you obtain a return material authorization number prior to shipping your defective product. If the hardware system is defective within the first 30 days XOTIC PC will cover all shipping costs within the Contiguous United States (lower 48 states).
Customer will pay for shipping back to XOTIC PC for any components or products sent for service after the initial 30 day period, while XOTIC PC will pay for return shipping back to customer for one year. After one year from original ship date, Customer is responsible for any shipping charges to and from XOTIC PC (unless a shipping warranty is purchased). Products sent in for authorized service/exchange must be shipped in original or equivalent packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from XOTIC PC customer support for a nominal fee. Any repairs outside of the 5 Year Parts Warranty XOTIC PC will provide labor at no charge and parts will be quoted by XOTIC PC Support Team.
XOTIC PC products also come with the option of either 1 Year, 2 Year, or 3 Year Shipping Warranties. Please review your invoice for which warranty you purchased. XOTIC PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Contiguous United States (lower 48 states). Otherwise the customer is responsible for shipping the product to XOTIC PC and we will ship the product back to you at your cost.
FOR INTERNATIONAL CUSTOMERS
The warranty also applies to XOTIC PC products shipped to any location outside of the Contiguous United States (lower 48 states), provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to XOTIC PC. All international customers are responsible for all customs duties, VAT, and other associated taxes and charges.
For any service or warranty questions, please contact your technical support team at support@xoticpc.com or (877) 289-9684.
THE WARRANTY DOES NOT COVER
- All XOTIC PC branded accessories such as: monitors, speakers, mice, keyboards, etc., which are provided as is under original manufacturer’s warranty.
- All software, including the operating system and any software added at the customer’s request.
- Damage caused by actions that are beyond XOTIC PC’s control, such as: impacts, liquids, fire, rain, lightning or any other natural disasters.
- Product that has been damaged through misuse, abuse, or mishandling.
- Unauthorized modification of the system as a whole or individual component and/or the attachment of peripheral devices.
- Product for which XOTIC PC has not received full payment.
- Any product or parts not originally purchased from XOTIC PC.
KEY BENEFITS
- Parts And Lifetime Labor Coverage
- No Deductibles or Hidden Charges
- Repair or Replace Guarantee
- Fully Insured
OTHER TERMS AND CONDITIONS THAT APPLY TO ALL WARRANTIES
The RMA number MUST APPEAR plainly on the outside of the shipping packaging. For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. You must ship the products to XOTIC PC in their original packaging and insure the shipment or accept the risk of it being lost or damaged during shipment. XOTIC PC will pay for the insurance, you just have to request it in your shipping form.
Replacement Parts: An order for the part will be placed by the XOTIC PC technician. A valid credit card number will be required at the time of shipment. You will not be permanently charged for the replacement part as long as the original part is returned to XOTIC PC within five (5) business days after you receive the replacement part. XOTIC PC will charge to your credit card the current standard price for that part if the original part is not returned within that time period. Replacement parts will be new or serviceably used, comparable or better in function and performance to the original part, and warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. XOTIC PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Contiguous United States (lower 48 states). Otherwise, you are responsible for the cost of shipping. Any additional purchases or upgrades will not extend this product warranty.
XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. XOTIC PC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF XOTIC PC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR XOTIC PC THAT CAN BE IDENTIFIED BY THE XOTIC PC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO THEM.
XOTIC PC PROVIDES NO WARRANTY FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURERS.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.
NOTE: Before you ship the product(s) to XOTIC PC, backup your data on the hard-disk drive(s) and any other storage device(s) in the product(s). XOTIC PC will not be responsible for any lost data for any reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call XOTIC PC for technical assistance.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS WARRANTY IS ONLY GOOD IN THE UNITED STATES OF AMERICA. REPAIRS ARE ONLY DONE AT THE US FACTORY. IN THE UNLIKELY EVENT THAT YOU WOULD HAVE TO RETURN YOUR COMPUTER FOR WARRANTY REPAIRS WHEN OUTSIDE THE US, YOU WOULD HAVE TO PAY FOR THE SHIPPING/HANDLING AND INSURANCE TO AND FROM THE REPAIR CENTER.
EXCLUDED FROM THIS WARRANTY IN ALL CASES:
Any damage caused during shipment (except shipments to the original purchaser) and any damage caused by such as but not limited to: impacts, fluids, floods, fire, wind, earthquake, lightning or similar disaster; unauthorized changes or modifications, attachments or peripherals, improper use, environmental damage, improper installation or electrical supply adjustments; improper maintenance; any other misuse, abuse, or mishandling. XOTIC PC’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement. XOTIC PC will, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchaser’s time, injury to property, and all claims of third parties.
All Promotional items, including but not limited to items provided free with the purchase of another item and items provided free from XOTIC PC, a promotional partner or any third party are excluded from all Warranty Terms. XOTIC PC provides no guarantee of support, replacement, compensation or liability for these types of items.
EXCEPT AS EXPRESSLY STATED HEREIN, XOTIC PC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY XOTIC PC.