As a Sager Customer through XOTIC PC you will find many additional advantages compared to purchasing from Sager directly. As a XOTIC PC Sager customer you will receive: LIFETIME Limited Labor Warranty* (on select models listed and described in the product configuration).
Additional Canadian Warranty Options.
Plus additional services such as Custom Skinning and other options provided exclusively by XOTIC PC.
*LIFETIME Limited Labor Warranty coverage requires all repair billings to go through XOTIC PC. Labor is covered for repairs of natural item failures only. Labor is not covered for repairs caused by physical or accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs. Shipping is covered on qualified Sager models to and from Sager on Sager parts only. (i.e. Upgraded screens or parts done by XOTIC PC do not apply for shipping coverage)
*Sager warranty coverage only covers Sager laptops and components only under Sager Warranties.
OTHER TERMS AND CONDITIONS THAT APPLY TO ALL WARRANTIES
All XOTIC PC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.
The RMA number MUST APPEAR plainly on the outside of the shipping packaging. For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. You must ship the products to XOTIC PC in their original packaging and insure the shipment or accept the risk of loss or damage during shipment. XOTIC PC will pay for the insurance, you just have to request it in your shipping form.
XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. XOTIC PC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF XOTIC PC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED. THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR XOTIC PC THAT CAN BE IDENTIFIED BY THE XOTIC PC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO THEM.
XOTIC PC PROVIDES NO WARRANTY FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURERS.
This warranty does not cover COMPONENTS OF THE SYSTEM THAT DO NOT MEET XOTIC PC’s DEFINITION OF DEFECTIVE INCLUDING, BUT NOT LIMITED TO, LCD PANELS WITH LESS THAN SIX (6) DEFECTIVE PIXELS (if the LCD screen is scuffed or scratched the defective pixel warranty on the LCD screen is void), AC Adapters and Batteries other than the original primary AC Adapter and Battery provided with the laptop (The original primary AC Adapter and Battery are only covered for ONE YEAR from the date of purchase), normal wear and tear and any cosmetic damage to a Product that does not affect functionality, damage due to external causes, including accident, abuse, misuse, problems with electrical power, damage caused by improperly packaging the warranted Product before being shipped in for repair, servicing not authorized by XOTIC PC, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by XOTIC PC. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT THE WRITTEN PERMISSION OF XOTIC PC, OR IF ANY XOTIC PC SERIAL NUMBER HAS BEEN REMOVED OR DEFACED. Failure resulting from liquid damage will void the remaining warranty term.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED, XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.
NOTE: Before you ship the product(s) to XOTIC PC, backup your data on the hard-disk drive(s) and any other storage device(s) in the product(s). XOTIC PC will not be responsible for any lost data for any reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call XOTIC PC for technical assistance.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS WARRANTY IS ONLY GOOD IN THE UNITED STATES OF AMERICA. REPAIRS ARE ONLY DONE AT THE US FACTORY. IN THE UNLIKELY EVENT THAT YOU WOULD HAVE TO RETURN YOUR COMPUTER FOR WARRANTY REPAIRS WHEN OUTSIDE THE US, YOU WOULD HAVE TO PAY FOR THE SHIPPING/HANDLING AND INSURANCE TO AND FROM THE REPAIR CENTER.
EXCLUDED FROM THIS WARRANTY IN ALL CASES:
Any damage caused during shipment (except shipments to the original purchaser or those covered under shipping warranties) and any damage caused by such as but not limited to: impacts, fluids, floods, fire, wind, earthquake, lightning or similar disaster; unauthorized changes or modifications, attachments or peripherals, improper use, environmental damage, improper installation or electrical supply adjustments; improper maintenance; any other misuse, abuse, or mishandling. XOTIC PC’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement. XOTIC PC will, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchaser’s time, injury to property, and all claims of third parties.
All Promotional items, including but not limited to items provided free with the purchase of another item and items provided free from XOTIC PC, a promotional partner or any third party are excluded from all Warranty Terms. XOTIC PC provides no guarantee of support, replacement, compensation or liability for these types of items.
EXCEPT AS EXPRESSLY STATED HEREIN, XOTIC PC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY XOTIC PC.