Warranty & Coverage

XOTIC PC Warranty Explained

We believe warranty terms should be clear, fair, and easy to understand. Below you’ll find exactly what’s covered, what isn’t, and how XOTIC PC supports your system for the long term — with no hidden fine print.
Why XOTIC Warranty & Support Is Different
A warranty should be more than fine print. XOTIC PC’s support model is built around real diagnostics, real testing, and real humans — designed to keep your system running at peak performance long after it ships.
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OCCT Stress Tested
Every desktop PC is extensively stress-tested using OCCT for CPU, GPU, power, thermals, and stability — then verified before shipment.
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Performance Certificate
Each system ships with a custom performance certificate confirming it passed XOTIC PC’s validation and benchmarking process.
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Remote & AR Diagnostics
Many issues are resolved without shipping your PC back using remote diagnostics, augmented reality guidance, and live expert troubleshooting.
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Lifetime Labor & Support
Qualifying desktop systems include lifetime labor and technical support — providing long-term confidence, not short-term coverage.
Is XOTIC PC’s Lifetime Warranty Reliable?
Yes — when it’s understood correctly. XOTIC PC’s warranty is designed for real ownership, real diagnostics, and long-term support — not marketing shortcuts or fine-print loopholes.
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Direct XOTIC Coverage
Desktop systems include lifetime parts and labor coverage provided directly by XOTIC PC — not outsourced or dependent on manufacturer-only RMA workflows.
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Diagnostic-First Support
Issues are identified using remote access, augmented reality assistance, and OCCT diagnostics to isolate failures down to the component level.
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Component-Level Repairs
When hardware replacement is required, XOTIC PC focuses on replacing the affected part — not forcing full system returns or unnecessary downtime.
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Clear Limits, No Surprises
Like all warranties, coverage excludes accidental damage, misuse, and normal wear. Shipping responsibility outside initial coverage periods is disclosed clearly and upfront.
Warranty & Support — Built for Real Ownership
XOTIC PC’s warranty model is designed around long-term reliability, fast diagnostics, and keeping your system running — not deflecting responsibility. Coverage differs by system type and is outlined clearly below.

Desktop Gaming PCs

  • Lifetime parts & labor warranty on all XOTIC PC branded desktop systems
  • Coverage is provided directly by XOTIC PC — not dependent on manufacturer RMA processes
  • Lifetime U.S.-based technical support for the life of the system
  • Every desktop is stress-tested using OCCT prior to shipment
  • Each system ships with a custom stability certificate verifying performance and thermals

Laptops & Mobile Systems

  • Core laptop components are covered by the original manufacturer (MSI, ASUS, etc.)
  • XOTIC PC provides expert labor, diagnostics, and support for the life of the system
  • All upgrades performed by XOTIC PC are fully supported and serviced by our team
  • XOTIC PC–branded mobile systems receive full end-to-end coverage
  • Optional extended and accidental damage protection available at checkout
Diagnostic-First Support Model

XOTIC PC prioritizes resolving issues without unnecessary downtime. Most cases are handled remotely using secure remote access, augmented reality–assisted troubleshooting, and professional diagnostics such as OCCT to isolate issues down to the individual component.

When hardware replacement is required, our goal is to replace the affected part — not the entire system — keeping your PC operational as quickly as possible. Customers are typically responsible for shipping costs outside of initial coverage periods.

Full terms and coverage details are available on our Warranty Policy page.

What Happens If Something Goes Wrong
XOTIC PC follows a diagnostic-first support model designed to resolve issues quickly, minimize downtime, and avoid unnecessary system returns whenever possible. The same validation mindset used before shipment continues throughout the support process.
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Step 1: Diagnosis
Our support team begins by identifying the issue using remote access, guided checks, and professional diagnostics such as OCCT Enterprise — the same enterprise-grade validation software used during pre-shipment burn-in testing — to isolate the problem down to the individual component.
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Step 2: Remote Resolution
Many software, configuration, BIOS, or firmware-related issues are resolved remotely without shipping your system — saving time and minimizing downtime.
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Step 3: Targeted Replacement
If hardware replacement is required, XOTIC PC focuses on replacing the affected component rather than returning or rebuilding the entire system, allowing for faster resolution and less disruption.
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Step 4: Escalation (If Needed)
Only when necessary do we initiate an in-house repair or manufacturer RMA. Shipping responsibility depends on warranty status and coverage period.
Why This Matters

By prioritizing diagnostics and targeted fixes, XOTIC PC avoids unnecessary system downtime, long RMA queues, and full-system returns. This approach allows many customers to remain operational while issues are identified and resolved efficiently.

Learn how systems are validated before shipment on our Burn-In & QA Validation page , or review full coverage details on our Warranty Explained page .

Want to See How This Works in Real Life?
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Step 1

Direct Technician Review

Your case is reviewed by a trained XOTIC PC technician — not an outsourced call center or automated ticket system.

Step 2

Remote & AR Diagnostics

We use remote access, guided visual inspection, and augmented reality tools to diagnose issues without immediate system shipment.

Step 3

Component-Level Testing

Professional diagnostics like OCCT stress testing isolate instability or failure down to the individual component.

Step 4

Targeted Resolution

Once identified, we apply the fastest, least disruptive fix — minimizing downtime and unnecessary system returns.

Plain-English Warranty Summary
Below is a straightforward explanation of how XOTIC PC warranty and support works in real life. This summary is meant to be easy to understand. The full legal terms are always available in our Warranty Policy.

Desktop PCs

New XOTIC PC desktop systems include a lifetime parts and labor warranty for the life of the original owner. Coverage is provided directly by XOTIC PC — not solely through component manufacturers.

Laptops

Laptop hardware warranty coverage is typically handled by the original manufacturer (such as MSI, ASUS, or Sager). XOTIC PC fully supports and warranties all customization, tuning, and upgrade work we perform. XOTIC PC–branded laptops are covered directly by XOTIC PC.

Support, Testing & Shipping

Every desktop PC is stress-tested using professional diagnostics including OCCT. Our diagnostic-first support model leverages remote tools, augmented reality assistance, and component-level testing to resolve issues whenever possible. A 30-day DOA shipping warranty covers shipping-related issues on arrival.

Shipping responsibility after initial coverage depends on timing and service circumstances. Customers are typically responsible for shipping costs after the first 30 days. Please review the full Warranty Policy for complete details.
What’s Covered vs. What’s Not
We believe the strongest warranty is one that’s clearly understood. Below is a straightforward breakdown of what XOTIC PC warranty and support are designed to cover — and where reasonable limits apply.

✔ What’s Covered

  • ✔ Lifetime parts, labor & service on XOTIC PC desktops
  • ✔ Core desktop hardware failures under normal use
  • ✔ Parts installed by XOTIC PC (including future upgrades)
  • ✔ Diagnostic-first troubleshooting and remote support
  • ✔ Augmented reality and live technician assistance
  • ✔ Professional OCCT stress testing and validation
  • ✔ 30-day DOA shipping warranty for initial arrival issues
  • ✔ Component-level repair or replacement when applicable

⚠ What’s Not Covered

  • ⚠ Physical damage (drops, liquid, abuse, environmental damage)
  • ⚠ Customer-installed or third-party modifications
  • ⚠ Data loss, corruption, or software-only issues
  • ⚠ Shipping costs outside defined coverage periods
  • ⚠ Normal wear, cosmetic damage, or consumable items
  • ⚠ Accessories covered by their original manufacturers
  • ⚠ Damage caused by improper packaging during returns
How XOTIC PC Compares
Not all warranties and support models are built the same. Here’s how XOTIC PC compares to traditional manufacturers and other custom PC builders — without marketing fluff.

Traditional Manufacturers (OEMs)

Large manufacturers focus on mass production and standardized support. Warranty coverage is typically limited and rigid.

  • • Limited-term labor coverage
  • • Strict RMA procedures
  • • Full-system returns often required
  • • Minimal customization support
  • • Support outsourced or ticket-based

Other Boutique PC Builders

Many boutique builders offer customization, but warranty and long-term support vary widely.

  • • Short-term labor warranties
  • • Parts coverage tied to manufacturers
  • • Limited post-sale upgrade support
  • • Full-system shipping often required
  • • Support quality varies by season

XOTIC PC

XOTIC PC is built for real ownership — not just the first year. Our warranty and support model prioritizes uptime, clarity, and long-term care.

  • • Lifetime parts, labor & service on desktops
  • • Warranty coverage provided directly by XOTIC PC
  • • Diagnostic-first, component-level repairs
  • • Remote, augmented reality & OCCT diagnostics
  • • Future upgrades installed & supported by us
  • • Built, tested, and supported in the USA

Warranty & Support FAQs

Clear, transparent answers about XOTIC PC warranty coverage, diagnostics, shipping responsibility, and long-term support.

Do XOTIC PC desktops include a lifetime warranty? +

Yes. XOTIC PC desktop systems include a lifetime parts and labor warranty for the life of the original owner, subject to published terms. This warranty is provided directly by XOTIC PC and is not dependent on individual component manufacturers. Full details are available in our Warranty Policy.

How does warranty coverage work for laptops? +

Laptop hardware coverage is provided by the original manufacturer (such as MSI, ASUS, or Sager), depending on the model. XOTIC PC fully supports and warranties all customization, tuning, and upgrade work we perform. XOTIC PC-branded systems are covered directly by XOTIC PC under our warranty terms.

What happens if my system has an issue — do I need to ship it in? +

Not usually. XOTIC PC uses a diagnostic-first support model. Our technicians leverage remote troubleshooting, augmented reality support, and professional diagnostics (including OCCT) to identify issues. Many problems are resolved without requiring shipment.

Are systems tested before they ship? +

Yes. Every desktop system is built, stress-tested, and validated prior to shipment. We use industry-standard tools, including OCCT, to verify stability and performance. Each PC ships only after passing internal validation.

Who is responsible for shipping if service is required? +

XOTIC PC includes a 30-day DOA shipping warranty covering issues related to shipping or initial arrival. Outside of this period, shipping responsibility depends on timing and service circumstances, as outlined in our Warranty Policy. Our diagnostic-first approach helps reduce unnecessary shipping whenever possible.

How does this apply to GameReady PC Bundles? +

GameReady PC Bundles include the same warranty and support standards as standalone XOTIC PC desktops. Warranty coverage applies to the PC itself, while bundled accessories are covered by their respective manufacturers.

Ready When You Are
If you’re looking for a gaming PC backed by real diagnostics, long-term support, and clear warranty coverage — XOTIC PC is built for that kind of ownership. Whether you’re just starting your research or ready to buy, our team is here to help you make the right choice with confidence.
Explore GameReady Bundles → View Custom Desktops