CUSTOMER FIRSTIS OUR MOTO
But, don't just take our word for it .....
A.L.F.
This powerful acronym is the foundation to how we operate. Always Listen First. The XOTIC PC Team is here because of you and are here to serve you. When you contact XOTIC PC your calling our Midwest Support Team located in Lincoln Nebraska, not some other country. Our Support Hero's work in the same factory as all systems are built in. In the event your having a issue with your system, they can easily go into the factory and see exactly what your looking at to resolve the issue. Big box integrators don't have the ability to provide this level of personalized support. Your not just a customer, your family. No matter what the challenge is we are here for you. Our reputation is one of our most important benchmarks. We don't want you to be a customer just one time, we want to help fulfill all your friends, family and future computer needs.
Lifetime service guarantee
Once you buy XOTIC PC your a member of our family for life. Deep in the roots of all XOTIC PC staff is hardworking mid-west values. In our core we unwaveringly believe hard work and perseverance will pay off in the long run. We are relentless to achieve customer satisfaction. Need support? It is as easy as coming into our Live Chat, Emailing us or giving us a call. We use a ticketing system for all emailed support requests that will acknowledge receipt of email within seconds of receipt. Want to speak to a Live Support Hero? Please call us or come into Chat. We have a dedicated support team to be there for any request.
Knowledgeable and resourceful support staff
Our commitment is easy. We deliver cutting edge technology with rock solid stability and support. All systems are hand built to order and supported by true enthusiasts. When you spend hard earned money on a new PC, you have high expectations, and we understand that. Some point, you'll have a question about your new computer. It is our commitment to be ready to give you the help you need. When we sell a computer system, we stand behind it.
Let customers speak for us
Runs games like minecraft and black Ops 6 smoothly on advanced graphic settings
PC build was great. Put together very nice with no cable mess to be seen at all! Well worth the wait.
Got my order in a timely manner and been extremely pleased with it so far. Thank you XOTIC!
It just work when i connect it to my monitor. very easy to use.
Just received my pc. No issues as of yet will buy again
The machine looks sleek, has an amazing keyboard, and it is running very cool and flawlessly keeps up with the load I have on it, which entails playing Borderlands, Life is Strange, FF7: R series, Cyberpunk, Diablo III, and so on. I keep Discord running and do some streaming and editing on it as well. I have not caused any stutter or issues.
Very happy with my order and the extra tooling and support I got when ordering. Definitely a new favorite custom shop to work with.
I had to wait for this Msi laptop to come into Xotic, then some upgrades before it was shipped to me. Was well the wait. I do zero gaming, but needed a higher end laptop for the newer photo and editing programs I use. I'm still in the process of installing programs, but everything I've done so far has worked well. I'm very pleased with the purchase, and can't wait to fully run it through it's paces.
I'm so happy!! This is my first PC that was built for me and I'm so happy that I found the best people to do it. Xotic PC is amazing!!
Install brings the tower alive. If you want a system that looks as good as it performs…check the box
Sustain:
Quality of build
Improve:
Cart update process - suggestion: If item(s) are missing from cart for build, put all other items in cart, so customer knows there is still progress being made.
Webpage items for sale - suggestion: If items are on back order, indicate on sales portion of website. Even after my purchase and waiting months, there was no indication of backorder/supply chain issue identified on website.
Packaging - not shipped as indicated in order. Order indicated (paraphrasing) custom foam insert inside PC case for shipping. There was no foam insert and GPU had to be installed by customer (also not described anywhere during purchase process)
Purchase - Customer paid for expedite process 179.00 or 197.00 (in that ballpark) Product ordered on Feb 13 2025, Received May 17 2025. Expedite fee was not removed. Additionally, customer asked if your company offers military discount, representative indicated you do. I have not received any of those deductions.
Thank you.
Chris.
I am available for continued contact if you would like to discuss anything further. I have not had a chance to use the PC yet, so I have no comments on that yet, as I had to travel on orders for military training in Alabama. I will return 18 June and see how the PC is performing and what installation(s) I need to perform once I turn it on and get it running.
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Very helpful team help me select the device best for me and was extremely easy to setup and go!
This PC was so awsome
This was my first time with xotic PC and I wasn't let down everything was super easy and super convenient and for sure will be referring anyone that asks to Xotic PC.
I recently ordered a laptop from Xotic PC and was overall very pleased with my experience. The ordering process was straightforward and fairly easy, even for someone not super tech-savvy. After placing my order, I was informed that the laptop I chose wouldn't arrive,right away so I expected a bit of a wait. It took about a month for the laptop to arrive, which was understandable given the circumstances.
Once it finally did, I was excited to open the box and found that everything was in perfect condition. The laptop has worked flawlessly since I received it, and I’m very happy with both the product and the service I received from Xotic PC. They kept me informed throughout the process and made sure the order was fulfilled properly.
I wouldn’t hesitate to order from them again in the future and would definitely recommend Xotic PC to others looking for a custom-built or high-quality laptop.
Is XOTIC PC Reputable?
XOTIC PC averages a 4.3 star rating on Google, 4.7 star rating on Trustpilot, and a 4.83 star rating on ResellerRatings, with the majority of all customers extremely satisfied with their purchase and support. XOTIC PC strives to provide the best gaming pc’s on the market while ensuring customer satisfaction.
Are XOTIC PC Laptops good?
XOTIC PC laptops and desktops aren’t just good, they are some of the best on the market. Custom built to your specifications, and expertly assembled, your new computer will be everything you want and need.
Where is XOTIC PC built?
XOTIC PC is located right in the middle of the USA. Calling Nebraska home, we build your computer at our warehouse and assembly center.
Is XOTIC Legit?
Our roots start in 1999 when XOTIC started building gaming computers. Since 1999 we have built over 300,000 Gaming Computers for all types of customers. Read from over 10,000 reviews from our customers on 3rd party websites such as ResellerRatings and TrustPilot
Are XOTIC Computers good?
XOTIC PC desktops aren’t just good, they are some of the best on the market and easily upgradeable. Custom built to your specifications, and expertly assembled, your new computer will be everything you want and need.
Are XOTIC Laptops good?
XOTIC PC Laptopsaren’t just good, they are best bang for your buck and backed by the best warranties. Customize any of our laptops to fit your specific needs. From content creating, general use or gaming your laptop can do it all.
