LIFETIME DESKTOP WARRANTY

Lifetime Parts, Labor & Epic Support with 30-Day Shipping Warranty
(Effective 05/22)

1. Overview & Eligibility

On all new desktop computers purchased directly from XOTIC PC (“XOTIC PC”), XOTIC PC provides a Limited Lifetime Service Policy (the “Lifetime Service Policy”).

This warranty applies only to the original purchaser, is non-transferable, and applies only to the original system configuration and qualifying upgrades purchased from and installed by XOTIC PC.

For purposes of this warranty, “lifetime” refers to the serviceable life of the original desktop computer system as determined solely by XOTIC PC, not the lifetime of the purchaser.

2. Lifetime Labor & Service Coverage

Under the Lifetime Service Policy, the original purchaser will not be charged for labor or service costs for covered repairs performed by XOTIC PC for the serviceable life of the system, subject to the terms and exclusions outlined herein.

Only labor and service performed by XOTIC PC are covered. Labor for third-party repairs, modifications, or installations is not covered and immediately voids all warranties. All warranty diagnostics, repairs, servicing, and labor must be performed exclusively by XOTIC PC at its authorized U.S. facility. Repairs, servicing, diagnostics, or modifications performed by any third-party repair center, retailer, technician, or service provider are not covered under this warranty, are not eligible for reimbursement, and immediately void all warranties.

All warranty diagnostics, repairs, servicing, and labor must be performed exclusively by XOTIC PC at its authorized facility. Repairs, servicing, or modifications performed by any third-party or outside repair facility are not covered under this warranty, are not eligible for reimbursement, and immediately void all warranties.

3. Lifetime Limited Hardware Warranty

A Lifetime Limited Hardware Warranty is included with all new desktop computer systems and covers the core computer, defined as all hardware components contained within the system chassis at the time of original purchase.

• Displays or monitors (covered for one [1] year only)
• Peripherals or accessories
• Special-order or customer-requested components not part of standard configurations
• Software or operating systems

Special-order components are covered only for the duration of their original manufacturer warranty.

Due to rapid changes in technology, certain components may become unavailable. In such cases, XOTIC PC may, at its sole discretion, repair or replace the affected component with new, refurbished, re-certified, or functionally equivalent parts. All removed or replaced parts become the property of XOTIC PC.

4. Shipping & Replacement Parts

If a covered failure occurs within the first thirty (30) days from the shipment date and the customer is located within the contiguous United States, XOTIC PC will cover shipping costs both ways.

After thirty (30) days, the customer is responsible for shipping costs unless otherwise covered by a purchased protection plan.

Replacement parts may require a valid credit card authorization. Charges will be reversed upon receipt of the original part within five (5) business days. Replacement parts are warranted for thirty (30) days or the remainder of the warranty term, whichever is longer.

5. Warranty Limitations & Exclusions

• Physical damage, abuse, neglect, or misuse
• Damage caused by improper power, electrical surges, lightning, or environmental exposure
• Damage caused during shipping (except shipments to the original purchaser within the first 30 days)
• Unauthorized repairs, modifications, or upgrades
• Improper maintenance or failure to follow product instructions
• Damage resulting from third-party components or accessories
• Liquid cooling and water-cooling components beyond one (1) year

Any non-XOTIC PC repair, upgrade, or modification immediately voids all warranties.

To maintain eligibility under the Lifetime Service Policy, customers may be required to participate in periodic remote diagnostics, system health checks, cleaning, or tune-up services offered by XOTIC PC when reasonably requested. Failure to cooperate with required diagnostics or maintenance may result in denial of warranty coverage for related issues.

6. Software & Data Disclaimer

Software is not covered under this warranty. Used or re-certified systems are sold as-is unless otherwise stated in writing.

Customers are solely responsible for backing up all data prior to service. XOTIC PC is not responsible for data loss, corruption, downtime, or loss of profits resulting from service, system failure, or repair procedures.

Any system left unclaimed for thirty (30) days after service completion notification is considered abandoned and becomes the property of XOTIC PC.

7. International Customers

For systems shipped outside the contiguous United States, customers are responsible for all shipping costs, customs duties, VAT, import/export fees, and taxes. Risk of loss transfers upon shipment.

8. RMA & Service Requirements

All returns require a valid RMA number clearly visible on the shipping package. Customers must include proof of purchase and properly package and insure shipments. XOTIC PC is not responsible for damage caused by improper packaging.

9. Limitation of Liability

THE WARRANTIES PROVIDED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

XOTIC PC SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, DOWNTIME, LOSS OF USE, OR DAMAGE TO OTHER PROPERTY.

Some states do not allow limitations on implied warranties or incidental damages, so certain limitations may not apply. This warranty provides specific legal rights, and additional rights may vary by state.

10. Geographic Limitation

THIS WARRANTY IS VALID ONLY IN THE UNITED STATES. ALL WARRANTY REPAIRS ARE PERFORMED EXCLUSIVELY AT XOTIC PC’S U.S. FACILITY. International shipping for warranty service is the responsibility of the customer.

11. Promotional Items

All promotional items, including free or bundled products, are excluded from all warranty coverage. XOTIC PC provides no guarantee of support, replacement, or compensation for promotional items.

12. Entire Agreement

Except as expressly stated herein, XOTIC PC makes no representations or warranties, express or implied, with respect to products sold by XOTIC PC. No dealer, agent, or employee is authorized to modify or extend this warranty.