XOTIC PC provides a unique Limited Lifetime Service Policy (the "Lifetime Service Policy") for all newly purchased desktop computers. This policy ensures that customers receive remote assistance, allowing us to log into their systems and address any issues they may be facing. With the Lifetime Service Policy, XOTIC PC guarantees that the original purchaser of a new computer system will not be charged for labor or service costs related to that system for its entire lifespan. This policy covers only the original purchaser, original equipment, future upgrades purchased from and installed by XOTIC PC, and labor/service performed by XOTIC PC. As we manufactur computers and install all software ourselves, we possess extensive knowledge about the systems we create.
Great company, awesome options.
Runs insanely good. I get no lag and can cap my games at 600 fps and my frames don’t drop.
This is my first gaming specific PC and its awesome. Performance is superb.
I'm very happy with my new laptop. I had issues in the past with my system overheating and I included heat control options and I'm pleased to report that it's working. The system can also process more complex items, without showing signs of lagging. The timing was build was good, I followed the tracking and it was nice to know where the device was in the process.
The hardware is perfectly fine, but the overstock software used causes issues with windows 11 and causes blue screen(mini dump - driver issue) the exact file is ntoskrnl.exe DIRVER_POWER_STATE_FAILURE.
When I contacted for help to resolve the problem, they just kept wanting me to download more and more diagnostic software and never solved the problem because their office was closing and I had Graduate School classes the next morning at 8am. So don't rely on their customer service...they talk big but don't live up to their own hype. I ultimately had to call a couple of IT friends I have and they helped me fix the issue that evening (starting with Uninstalling the overstock software) and then had me up and running in time for class. So unless you have IT friends, don't trust XOTIC PC on the software side of things. They can clearly physically build a good computer, but they don't know what they are doing when it comes to software, and you'll need a specialist to fix any issues. Next computer i order, I will get the hardware and assembly from XOTIC but I will definitely NOT get any software from them. I will handle my own software and consult a specialist. Just be aware that you wont get the software help you need when you need it from XOTIC PC.