Frequently Asked Questions

Since 1999, XOTIC PC has built high-performance gaming laptops and desktops for customers who care about stability, thermals, and real support—not just a spec sheet. We work with the world’s leading component and software partners (Intel, AMD, NVIDIA, Microsoft, and more) and focus on delivering systems that are properly configured, validated, and supported.

Customer service is a core priority. Our goal is to provide the best overall value by combining performance-focused configuration with support that stays helpful after the sale.

Want to see what customers say? Read reviews.

Yes. We emphasize burn-in / stress testing and stability validation so your system arrives ready to go. Learn more about our validation process here: Burn-In & QA.

XOTIC PC is based in Lincoln, Nebraska, with logistics capabilities that help us support customers nationwide. (If you need an exact shipping or service quote, contact our team with your order details.)

XOTIC PC offers unique laptop and desktop customization options so you can personalize performance, storage, memory, and (for select models) cosmetic services like wraps/paint/etching.

View customization options here: Customization Options .

“XPC Service” options are hands-on services performed by XOTIC PC (setup, customization work, validation steps, etc.). Because these services require labor time and cannot be “un-done,” they are non-refundable if a system is canceled or returned.

Some services can add time to the build process. If you have questions about services, returns, or cancellations, contact our team before ordering.

If you remove the Primary Hard Drive, you will lose the OS installation (if your model originally included an Operating System). Models that do not include an OS will require a drive and OS to be installed.

We can often install an OS to a secondary drive depending on the model—contact your Sales or Verification representative for details.

Yes. The fastest way to get a great recommendation is to share:

• Games/apps you run (and whether you stream/edit)
• Target resolution and refresh rate (1080p/1440p/4K, 144Hz/240Hz, etc.)
• Budget range
• Any portability/battery needs

We’ll recommend a configuration that balances performance, thermals, and value.

Orders go through multiple stages. You’ll receive email updates as your system progresses:

• ORDERED: Order placed and awaiting processing (typically within 24 business hours).
• ALLOCATION & QUEUE (avg. 3–9 business days): Parts are gathered/assigned to your build.
• BUILD (avg. 2–4 business days): Your system is hand-assembled and configured.
• QA & TESTING (avg. 1–3 business days): OS/drivers/apps installed, burn-in + validation performed.

Timelines can change due to parts availability, manufacturer delays (especially new tech launches), and custom work like wraps/paint/etching. If issues are found in testing, we correct them before shipping.

If you purchased RUSH, your system is prioritized through each phase ahead of non-rush orders.

Most orders are processed within 24 hours of submission (as long as standard verification/terms are met). After processing, your system moves through production/testing and then shipment.

Shipping carrier pickup schedules can influence timing (UPS is typically faster than USPS in pickup frequency).

Tracking numbers are typically updated the evening of shipment or the next morning after shipment. You’ll receive a carrier tracking number for UPS/FedEx/USPS (as applicable).

Build/production time depends on stock availability and customization level.

• Laptops: Typically built, tested, and shipped in an estimated 3–9 business days after successful payment processing (rush options may reduce this).
• Desktops: Typically ship in an estimated 3–9 business days after successful payment processing.
• Ready-to-Ship desktops: Ship faster since they are already built.

Custom skins, paint, or etching can add additional time. We do not ship on weekends or holidays. Some orders may arrive in separate shipments; shipping charges are calculated as if shipped together.

By default, payments are processed as orders are placed. With new technology releases, manufacturer delays can occur. We update availability/ETA information regularly, but if you have a hard need-by date, contact Sales before ordering.

• Limited Availability: Stock is extremely limited and may already be allocated to pending orders.
• Pre-Order: Item/model announced or newly released but not yet shipped to an XOTIC PC facility; specs may change upon arrival/inspection.
• Back-Order: Temporarily depleted or discontinued stock; alternatives may be recommended if you have a need-by date.
• ETA: Estimated arrival date at the manufacturer; additional transit time may apply before XOTIC PC processing.

Credit Cards: Visa, MasterCard, American Express, and Discover (including many international cards). We use modern encryption to help protect personal information.

Financing / Monthly Payments: Flexible payment options may be available at checkout depending on eligibility and partner terms.

View financing options.

PayPal: Secure checkout via PayPal with anti-fraud protections.

Bank Wire / Checks / Money Orders: Accepted. Funds must clear before processing (personal/company checks can take up to 21 business days for clearance).

Mailing address for checks/money orders:
XOTIC PC
4000 Lowell Circle
Lincoln, NE 68502
Attn: Accounts Receivable

Typically, one coupon/discount per order applies (customers should pick the best one). Cash discounts may be combinable with select promotions under specific rules; other discounts generally cannot be stacked with price matching.

Coupon codes are offered on select models and only apply to the models they’re advertised on.

If a product lists duplicate promotional items, only one may be awarded unless the promotion explicitly states multiples (e.g., “two free game codes”).

XOTIC PC offers Military discounts for active Military (verification required). To request, enter “military” in the comments box on the product page and follow verification instructions after processing.

Military discounts typically range from $30–$50 on qualified models and cannot be stacked with other discounts or promotions.

XOTIC PC does not offer Student discounts at this time.

Questions? Email sales@xoticpc.com.

Yes—XOTIC PC can offer bundling discounts when purchasing two (2) or more laptops. Contact our Customer Loyalty Team and ask about current bundling package deals.

Request a quote: sales@xoticpc.com.

Parts pricing can change frequently. XOTIC PC generally guarantees pricing up to the day the order ships from the production facility (for certain models, up to the day it ships from the originating facility).

Price-drop requests must be received prior to shipment processing.

Sales tax is charged for orders shipped to Nebraska and other states where required by law. Tax is automatically calculated at checkout based on shipping address.

Many customers choose monthly payments through our financing partners (eligibility, terms, and approvals vary). Start here: Financing & Buy Now Pay Later.

FREE UPS Ground Shipping (lower 48 states only; restrictions may apply) is available on many laptops and during certain promotional periods. Check the product configuration page for eligibility and details.

Yes. We ship to APO/FPO/DPO and internationally. If you need a shipping quote, contact: sales@xoticpc.com.

Yes, XOTIC PC accepts international orders. For warranty service, the customer is responsible for shipping both ways to our U.S. service center.

We offer international shipping via UPS and USPS; UPS is generally recommended for faster transit and stronger claims handling.

Canada: Import taxes (and duties if applicable) may be collected during checkout for convenience.

Other countries: Taxes/duties are usually collected by the carrier upon delivery. These charges are not billed by XOTIC PC. Contact your carrier for estimates.

First, verify your tracking information and delivery address details. If a package appears missing, claims must be submitted promptly—typically within 30 days from shipment date.

For assistance, email verifications@xoticpc.com.

If purchased with new hardware, the warranty begins immediately. Issues related to exchanges/returns during the return window follow the applicable policy.

Full details: Warranty Explained.

Extended warranty plans can simplify repairs by letting XOTIC PC coordinate service and return shipping (depending on plan terms). Plans may cover 1, 2, or 3 years beyond the manufacturer warranty.

Extended Warranty Plans can be purchased up to 90 days from ship date. Accidental coverage may require inspection first.

Contact our team to request an RMA number. Once issued, ship the product back to us and we’ll take it from there.

Important: Always back up your data before sending a laptop or desktop in for repair.

RMA request link: Request an RMA.

RMA numbers are issued by our customer support department. Use the RMA request process to return a product for refund/exchange or request technical support.

Note: Custom parts/services may be non-refundable if the order is canceled or returned.

Custom painted/skinned/etched laptop returns: These may incur a 20% restocking fee (in addition to any non-refundable service) because the system cannot be re-sold without rework. Returns for refund may not be accepted after 30 days from ship date.

Custom painted/skinned/etched desktop returns: Desktops with irreversible finishes are typically charged a 20% restocking fee regardless of when returned. Returns for refund may not be accepted after 30 days from ship date.

Order changes are welcome and typically take 24–48 business hours to complete. If shipment occurs during processing, changes may not be possible.

Call 1 (877) 289-9684 ext. 1 or email sales@xoticpc.com. Have your order number ready.

To cancel, call 1 (877) 289-9684 ext. 1 or email sales@xoticpc.com. Have your order number ready.

Notes before canceling:

• Laptops: If canceled prior to shipment, refund may exclude rush services, shipping warranties, or custom modifications already performed (paint, hydro dip, etching, wrapping).
• Desktops: If canceled prior to shipment, refund may exclude a 20% restocking fee for time/labor plus any non-refundable services/modifications.
• Cancellations may take 24–48 business hours. If shipment occurs before cancellation completes, customer may be responsible for shipping charges.

Contact XOTIC PC Technical Support through our Contact Us page during business hours. Outside business hours, email service@xoticpc.com.

Contact page: Contact Us.

We take data security seriously. Checkout and account areas use encryption and standard web security practices. Most browsers display a lock icon on secure pages—look for that indicator whenever entering personal information.

We use SSL (Secure Sockets Layer) encryption to help protect personal information from unauthorized use.

• Back up your data before shipping any device.
• Remove sensitive accessories you don’t want shipped (unless instructed otherwise).
• Use the RMA process so your package is properly identified on arrival.