Service was phenomenal! My pc did come later than expected, but the moment it was taking longer than expected, I sent an email to customer support and they addressed it very quickly! Immediately after, a day later the problem had been resolved and it came! They make sure to make you feel like you can ask any questions, whether you know about pcs or not, and I find that wonderful! Plus you can always send your pc back to them later and they will upgrade and help maintain it for you (obviously with the cost of buying said parts) I highly recommend going through them for a prebuilt!