On behalf of Ogg Design, Inc. XoticPC did a great job with our latest purchase. Buying a high end laptop to run Alias software was a challenge. We always need to purchase the best graphics cards available at the time of selection coupled with the best processor speeds possible, not to mention upgradeable. This is our second purchase via XoticPC and by far the best effort yet.  
 
XoticPC staff made calls to our software provider to guarantee the right choice in card, they balanced special port issues for our license key system. It's a pleasure to do business with a seller that is customer service oriented, works around problems and delivers the needed hardware. When we need other equipment I'll be to XoticPC to shop.  
 

R. Ogg

XOTICPC took care of me and my company!  
 
I am the CEO of Kamea Networks & Technology, Inc. It's a small but growing consulting company that provides IT support and high-end custom built workstations to small and medium-sized businesses in the Chicagoland area. I was looking to include truly high-powered laptops into our arsenal of products. While I am not afraid to buy the right tool for the right job, I am also very picky about where every dollar goes, and I expect top-notch treatment from my employees and my vendors... just like I give to my clients. After researching the 9750 model for many months, I felt that this laptop would FINALLY free me from having both a workstation and a laptop.  
 
I blasted out a total of 7 emails to various venders that I had found on the web offering the Clevo D900K model under various names, including Alienware, WidowPC, RJTech, and several others. The contents of this email specified my desire to purchase the unit in more of a "bare book" fashion; meaning without hard drives, OS, and processor. Since this is, hopefully, the first of many units to be bought, I wanted a proof of concept unit for my personal use that could utilize hardware that was already in my lab... no sense paying for hardware that I didn’t need (So I thought… more on that later)  
 
Many of the vendors took their sweet time answering my emails (several days) and some of them would not warranty a machine sold without all of their components stuffed into it. A few, including XOTIC, would!  
 
Justin was excellent at answering my questions truthfully and quickly. He understood my unique business requirements and explained warranty information carefully to me. After comparing warranty information, Xoticpc had the best offerings of anyone, including the vendors that wouldn’t warranty a "stripped" machine. Various other vendors, when I placed phone calls inquiring about specific information, had what I can only describe as a bunch of knuckleheads working the phones. Not who I want to deal with if my client’s machine was to start having problems! Xoticpc was great in general… and Justin specifically.  
 
Xoticpc actually came in a close second on the bottom line after my custom configuration details were sent. However, I really had developed a good feeling about Xoticpc and inquired about them matching the price to earn my business. They actually came in a few $$$'s below and sealed the deal.  
 
Now… what you MIGHT want to hear about is the problems I had, and how Xoticpc worked with me to fix them. As I mentioned, I ordered the laptop without a processor or hard drives. The problem started when I went to install the 2.5” IDE hard drives I had. There was an update that removed support for IDE drives and now only shipped with their proprietary SATA cable assembly. Okay, no biggie…  
 
So I decided to order 2 80-gig drives from Newegg since I had a credit with them. When they arrived, the laptop wouldn’t recognize both drives. So after talking to their separate tech support (the infamous Sager “we’ll call you back” policy) we started troubleshooting the laptop’s issues. First of all, the person I talked to 3 times in a row had some difficulty with English, even though the number I was called from was in California. So muscling thru a heavy Asian accent, we had several attempts in a row to describe the problem being misinterpreted. After FINALLY getting thru to him that I am capable of setting up a RAID array, he agreed to overnight me a new proprietary SATA cable assembly. Didn’t work. After another couple attempts to talk to them, they agreed to take the laptop back and rush-turn around the repair. The person on the other end of the phone was clearly expressing his opinion that I didn’t know what I was doing and was convinced that I had bent pins on the motherboard header where the SATA cable header plugged in due to my "inexperience". So after arguing extensively, I paid out of pocket (due to my time constraints) to overnight the laptop back to them.  
 
Sadly, the drives I ordered from Newegg were quietly documented as incompatible with the VIA chipset on the laptop… so we were both wrong. I bought a single hard drive from them and it was installed and shipped back to me.  
 
Why tell all this? Xoticpc really earned their pay with their dedication to helping me resolve it. Justin stayed cool under considerable pressure from me, and stood up for his company’s products and services (which I admire him for) but still investigated where his processes were failing in this instance and began rectifying it to the best of his abilities. TRUST ME when I tell you that I didn’t make it easy for him.  
 
So as far as I’m concerned, a small ding for the rude support person, but still giving Xoticpc an “A” for their quality and dedication. And you can email me at chach@kameanetworks.com if you want me to verify everything I told you in this review.  

C. DalSanto

Xotic made a custom-build Compal Hel-80 (laptop computer) for me. Communication was excellent both individually, and Justin at Xotic appears frequently on online forums. The machine arrived in the expected timeframe, even though I'd ordered a CPU that wasn't available at the time of purchase. Packaging was more than adequate, and they even upgraded my shipping to make sure I had the weekend to play with the machine. Very good experience.

A. Wells

I spent a lot of time on google and various bulletin boards looking for user opinions and reviews for a good desktop replacement and settled on the Sager NP5760. I was in a bit of rush as I needed this laptop for a remote audio recording project the following week.  
 
I was originally going to make my purchase from another online merchant because they offered the lowest price. I was just about ready to make my purchase, but decided to ask product related questions through email. I like to test a merchants customer support through email and/or phone to get an indication of what kind of support I'd might expect as a paying customer. While that merchant we good about making prompt replies to my inquiries, I felt that he was a bit pushy and gave me wrong information. I wanted the Intel A/B/G Wifi + Bluetooth + Internal TV tuner options. This merchant told me that I would not be able to have all of those options because there wasn't enough room and expansion slots. I found that kind of weird and stupid. I thought to myself, "Why do you have that option on your configuration page?" The other merchants I looked at offered the same options and decided to investigate further. I want to also mention that the merchant's site looked pretty shabby and homemade, but at that time I was concerned mostly with price and support. In addition, the website didn't have realtime inventory status.  
 
XoticPC was next cheapest vendor. Prior to making my purchase through XoticPC, I noticed that they had a "Live Help" function. So I decided to give it a try. I was expecting it to be an automated response type of support system, but was pleasantly surprised to be greeted by none other than the infamous Justin Nolte. I heard of him and saw several of his very helpful and useful posts through various discussions I happened on through the bulletin boards. Let me say that he is just as friendly and helpful in person or chat rather, as he is in the boards. We spent a good 20mins or so chatting. Part of our chat included the Intel A/B/B WIFI, Bluetooth, and Internal TV tuner options. I mentioned to him that another merchant said that combination wasn't possible. His reply was that as far as he knew it was possible. In fact he double checked to make sure that it was. Long story short, yes it was possible. That's all I wanted to hear. I was ready to buy. I went with the 17" WUXGA, T2600 CPU, 2 GB RAM, 2 x 100GB 7200rpm drives, Spare A/C adapter and battery and the wireless and tv tuner options previously aforementioned. From there our online chat went to the phone to expedite my order process. I was a happy camper. To top things off, Justin gave me a shipping discount for choosing XoticPC over the other vendor and let me say shipping to Hawaii was rediculous. He charged me the cost for shipping to the contintental US. The final price combined with shipping ended up being cheaper than the other merchant. Go figure :)  
 
In the end I chose to make my purchase from XoticPC for a couple of reasons: site design and layout, ease of navigation, realtime inventory status, and super-duper-top-notch customer support. Let me say that this support didn't end with my purchase consultation. Justin followed up with me once after my order was shipped to make sure that I received my package (he knew I was in rush). And then followed up again twice after I received my laptop(through email and telephone, so actually 6x's, but who's counting) to see how my laptop was performing for my remote recording project and to check if I had any problems or questions. I didn't have any issues at all. My Sager NP5760 runs like a Ferrari. It is a true desktop replacement. It's just as fast, maybe even faster than my Athlon FX2 4200 desktop.  
 
I would have no hesitation to make a purchase from XoticPC in the future and highly recommend them. When you're ready to make your purchase, be sure to ask for Justin. He knows his stuff.

A. Lucio

I'm a new Xotic customer who purchased a Sager  
NP980 from them. Xotic's rep was one Justin Nolte.  
If he's indicative of the sales reps Xotic is doing one fine job. He was polite, patient, informative, and seemed focused on personally making sure the sale went smoothly.  
It didn't stop once the sale was made. When the unit arrived he followed up to make sure I was satisfied with the received merchandise. the few questions I did have he answered swiftly.  
he even responded to my giddy and glib comments.  
As for the unit itself, it was well packed and exactly as advertised. No missing stuff as I have endured with other vendors. Everything worked right out of the box. Obviously, I'm inclined to make future purchases from them because of the quality of the product they sell and the fact the sales reps know how to treat customers.  
Finally, as a Deaf person who routinely encounters sales people who lack patience or respect for the Deaf--my Xotic experience was  
extraordinary from start to finish. There's  
a fair number of businesses I will never give my money to no matter how much I need what they sell  
but Xotic is not one of them

J. Womack

I was in the market for a new laptop. I wanted something with good performance at a decent price. After spending weeks researching various brands, features, and online retailers I settled on a Sager NP5760 notebook from Xotic PC. Xotic offered the features I wanted at good price. Plus they deliver to Canada, where I reside.  
 
Justin @ Xotic was very helpful, and polite, in answering any questions or concerns I had about hardware, shipping, etc. I paid for my order by wire transfer (something I had never done before), and his instructions were easy to follow.  
 
The laptop arrived safe and sound a little over two weeks after I ordered; a reasonable amount of time, considering it had to pass through Customs, which probably takes a couple of days. Everything was neatly packed, double boxed, with lots of bubble wrap for good measure.  
 
The only problem, and it was a minor one, was that Sager forgot to send me the external USB floppy drive that I ordered with the laptop. I mentioned this to Justin and he got on it right away. Within a week and a half I had my external floppy drive.  
 
I've been very happy with the laptop since it arrived. I haven't had any problems with it after nearly two months of ownership. Everything works like a charm and it's built quite solid. I highly recommend Xotic PC to anyone in the market for a high performance notebook at a good price.

J. Budgell

Top Notch Company!!!!  
 
I have had the most pleasant experience buying from this company. I had the pleasure of getting in contact with the same person every time I contacted XoticPC. He has remembered my name from my very first call. Ask for Justin he is great and knows his tech.  
 
I bought their AMD64 dual core line up of desktop replacements the "Sager." they personally helped me over the phone come up with exactly what I was looking for and than they even took the time to allow me to pay for it with part Credit Card over the phone and part Pay Pal. They were more than willing to work hard for my business and were flexible to my needs.  
 
I received my laptop with in a week and have had zero problems with it. Although from my experience so far I can tell that if one ever occurs they won’t hesitate to do everything they can for me.  
 
But the top reasons they are so great is simple MONEY!  
My laptop is almost two times better than the Alienware laptop in the same price range. It’s the same thing folks down to the nuts and bolts. Except I have a bigger processor more ram better video card better monitor and a better warranty.  
 
Thank you XoticPC.com

C. Chambers

Xotic PC leaves the competition in the dust! I wanted a high performance Laptop so I started shopping online. The usual stores just did not have the power I was looking for. Did a Google search for High Performance PCs. Of the 4 most interesting results, one was from another country, so that left 3. I went to each of the 3 sites and customized all as close to each other as possible with the Specs I wanted. Those Alien guys really must be from another planet to even think that someone would pay that much ($500 more). The other place had the best price but less standard features. Xotic, by far, surpassed the field for quality, price & options. Financing was a breeze and the building was underway shortly after the order. I have to give one warning, if you are in a hurry, go to Wal-Mart. If you want a machine to blow everybodys doors off, be patient. All masterpieces take time. 2 weeks is not to long wait for a masterpiece! Customer Support was great. I inflicted my own grief that rendered the system unable to get to the desktop. Justin had me up and running in no time! Great place, great service, great communication. Next time there will be no need to search. I'll go back to Xotic PC in a heartbeat! Long Live my 3.6 P4 and the Geforce 7800 256MB video card. Bring on all those high end games ... I'm laughing at the software/hardware requirements! Thanks Justin.

A. Spano

XoticPC is a superb company. They go way beyond the cookie-cutter approach to computers and offer a customized product that is designed with the utmost professionalism and expertise. I ordered a high-end gaming system for my brother, a soldier going to Iraq. He is thrilled with the system -- it plays Doom 3 on Ultra Mode without any trouble whatsoever. I have communicated several times with the company and I always get a prompt personal response, something you could never expect from a cookie-cutter company. If you are going for a higher-end system, you have to go with this company -- they offer affordability, of course, but as importantly they offer strong service and a very thorough and expert approach to their products that results in extremely high quality

J. Christman

Great Laptop for gaming, working, and multimedia. There is a camera installed in the laptop so you can take pictures easily.

J Brihkardi

I highly recommend XOTICPC if your interested in a custom built gaming pc. I ordered this model with an ATI Radeon X850XT PE and a few other little extras. I received the unit pretty quickly and it booted up perfectly. It was shipped with all the extra connections (that I don't need...yet;) plus all the software that came with the parts installed. I would have wrote this review earlier but I was too busy gaming with the graphics on World of Warcraft and Battlefield 2 turned all the way up (drool). Thanks for a smooth transaction, you guys are tight...

J Price

Just purchased this comp, but also upgraded it from the base model, western digi 160 gig hd, additional firewire ports, aspire case, 500w powersource, case and processor awesome runs about 91 F after an hr of use, just wish i upgraded video card but plays games well, runs and burns cds/dvds great, awesome buy..

M Kochis

Xotic PC has received many reviews from our customers.  Below you will find over 100 of our last customer feedback remarks made on eBay.com.  Xotic PC is proud to be a Titanium Power Seller on eBay. 

Excellent transaction. Would buy from again!!!!!!!     Buyer   kidglee ( 218)         Excellent seller wonderful to work with. Thank you!     Buyer   mindyjo2 ( 313)         Product received as described. Thanks.     Buyer   phred84044 ( 228)         A little mix up, but things turned out great! Wonderful seller!     Buyer   jonathon_vandergriff ( 90)         Exellent E-Seller Fast Shipping, Solved Minor Problem I Had In No Time AAA++++     Buyer   unrealnf ( 56)         good transaction     Buyer   pyrojay ( 109)         Great Laptop and very good customer service. Port replicator dissapointing, but     Buyer   tdyrkacz ( 73)         good communication; very well packed     Buyer   ronj1949 ( 87)         great laptop!!!     Buyer   brendanbono ( 3 )         good sale. great product.     Buyer   deucett ( 44)         quick ship time and great product     Buyer   kbongers2003 ( 18)         Nice transaction. Thank you.     Buyer   chinasales_2151 ( 222)         lightning fast payment !! a pleasure to deal with A+++     Buyer   perfectautos ( 53) no longer a registered user         great computer, great ebayer, A +++++     Buyer   paintballberry21 ( 26)         WOW! Item works grate, Fast shipping, A+++++++     Buyer   no1drummer15 ( 69)         recieved product in great shape     Buyer   p8ntballerjoe ( 10)         Excellent purchase. Itme as described!!     Buyer   boyruss ( 139)         Fast Shipment! Great seller to deal with. Highly recommended!!     Buyer   diamondtoo ( 340)         I am happy w/ product, but would have liked faster shipping.     Buyer   lomptonwhiteboy ( 22)         Well handled.... answered all of my questions. Got here a day before expected.     Buyer   sessi0ns ( 0 )         got everything I needed     Buyer   tigz2100 ( 35)         Excellent item! Good communication. Outstanding Ebayer! Recommended.     Buyer   djblackford ( 134)         great product...took 3 weeks to get it though     Buyer   reno-kid ( 154)         quick shippment and wicked fast computer Great buy     Buyer   nopointintended1 ( 20)         EXCELLENT COMMUNICATION HOPE TO DO BUSINESS WITH AGAIN     Buyer   ccg1304 ( 29)         Excellent service, helped me out while I was in Iraq!     Buyer   air_force_philly ( 4 )         A++++++++     Buyer   mailfast93710(private) no longer a registered user         Wonderful!! Exactly what I wanted, great communications!     Buyer   jboyles7 ( 44)         Awesome Laptop, Can handle Doom3 and HL2 on max settings... A++++++++     Buyer   bigsease ( 27)         Great Item     Buyer   shadowborn23 ( 79)         great item     Buyer   shadowborn23 ( 79)         Items as expected! Thanks much!     Buyer   rcgoodwin ( 130)         Great Communication and always a pleasure doing business with honest people     Buyer   50-bmg ( 130)         Sound isn't so great. But laptop is PERFECT! FAST!     Buyer   poet4hire7 ( 27)         Everything arrived GREAT...Just as ordered     Buyer   tvlive ( 14)         GREAT PEOPLE TO WORK WITH! GOOD DEAL AND QUICK! THANKS!     Buyer   coot109 ( 329)         EXCELLENT pc, pretty good communication A++ service, set it right up thanks.     Buyer   arshesneix ( 218)         Great seller will buy from in the future... A+++     Buyer   cbroemeling ( 76)         Great product, well priced, fast shipment. A++ Seller.     Buyer   jameson422 ( 45)         Items just as described. Great ebayer. Will do business with again. A++     Buyer   supajo24 ( 53)         excellent transaction and great customer service     Buyer   birdmanscars ( 25)         nice and smooth communication :-)     Buyer   haunted-love ( 201)         i got the lattp thank you     Buyer   yongliu2004 ( 67)         Great merchandise!     Buyer   9980deborah ( 81)         Beautiful Machine - Great Components - Lightspeed Performance     Buyer   thegoodieboy ( 63)         super fast thank you     Buyer   martin2005usa ( 164)         Recieved Item Great Shape Would Bu Again From Seller Thanks Smooth Transaction     Buyer   tpriore ( 31)         Great Ebayer A+++++++++++++++++     Buyer   stingray098 ( 34)         Great e-bay seller excellent communication would buy again A+++++++++     Buyer   starlight59blue ( 55)         Great Transaction! Very Pleased!!!!! A++++++     Buyer   atallone2004 ( 18)         AAA will buy from them again     Buyer   dane511 ( 37)         good ebayer.. you can buy from these guys with confidence!     Buyer   only1erbo ( 61)         My 2nd computer from this company Highly recommended A+++     Buyer   20thcentury-records ( 1127)